It Support Customer Service

Abhinav Jeevan Gittingula Long Beach, CA +1-562-***-**** ************@*****.***

linkedin.com/in/abhinav-jeevan-632a5a23a Willing to Commute or Relocate

(On Opt status for 1 year and can extend to 2 more years) SUMMARY

IT Support & QA Specialist Empathy • Troubleshooting • Communication Proactive and detail-oriented IT professional with hands-on experience providing technical support,system troubleshooting,and end-user assistance across Windows and macOS environments.Skilled in ticket management

(JIRA),cloud platforms (Microsoft365,GoogleWorkspace),andremotesupporttools.Adeptatexplainingcomplex issues clearly,collaborating with teams,andensuringseamlessIToperations.Passionateaboutleveragingtechnologyto improve user experience and business efficiency.

SKILLS

Operating Systems:Windows 11, macOS, Linux

Cloud & Identity:Microsoft 365 Admin, Google Workspace, Azure, Intune, Entra ID, JumpCloud, Okta, OneLogin Networking & Security:VPN, DNS Filter, Meraki, Ubiquiti, SentinelOne, Virus/Malware Removal Tools & Platforms:JIRA, Slack, Zoom, Microsoft Teams, RingCentral, Zendesk, Confluence Scripting & Databases:Python, PowerShell (basic), SQL Soft Skills:Communication, Collaboration, Analytical Thinking, Customer Service, Documentation

(Soft Skills:Communication, Collaboration, Analytical Thinking, Customer Service, Documentation) PROFESSIONAL EXPERIENCE

Automation Testing Intern

Qualitest July 2025 – Oct 2025

● MaintainedandenhancedJava–SeleniumandRestAssuredautomationframeworksforwebandAPItesting,improving regression stability.

● Conducted manual and exploratory testing for provisioning features,validating REST endpoints using Postman and Swagger.

● IntegratedautomatedsuitesintoJenkinsCI/CD,analyzedbuildfailures,andcollaboratedwithdeveloperstovalidate fixes.

● Logged and tracked defects in JIRA, ensuring traceability and clear test documentation for each release cycle. Customer Service Associate – Aramark (CSUDH Dining Services) California State University, Dominguez Hills Apr 2024 – May 2025

● Delivered friendly and efficient service to 100+customers daily,maintaining professionalism in a fast-paced environment.

● Handled orders, payments, and complaints with empathy and accuracy, ensuring positive customer experiences.

● Collaborated with team members to maintain operations and resolve service-related issues quickly.

● Recognized by supervisors for strong communication and reliability. IT Support Engineer

Gland Chemicals Pvt. Ltd., Hyderabad, India Jan 2022 – Dec 2022

● Managed and resolved Tier 1–2 support tickets in JIRA,diagnosing configuration,access,andconnectivity issues for local and remote users.

● Created and maintained cleardocumentationandrunbooks,ensuringfasterresolutionforrecurringissuesand improving knowledge sharing across teams.

● Reduced issue-resolution time by standardizing ticket workflows and communicating updates proactively to non-technical staff in a regulated environment

PROJECTS

API Automation Framework (Java • IntelliJ • RestAssured • Postman/Newman • Maven)

● Builtanend-to-endApiautomationsuitevalidatingRESTendpoints,authentication(OAuth2/JWT),andJSONschema compliance.

● AddedSQL-baseddatachecksandNewman/JUnitXMLreportinginCI;quickPowerQuery/PowerBIviewsfordefect triage

● Integrated execution into CI/CD (Jenkins,GitHub Actions)with parallel runs,Newman/JUnit XML reports,and release gatingon contract/schema failures

Breast Cancer Survival Prediction Python, Flask, Scikit-learn

● Developed a predictive web app using Random Forest and SVM models, achieving 92% accuracy on test data.

● Deployed the model via Flask with dashboards for live results and performance visualization. EDUCATION

Master of Science, Computer Science May 2025

California State University Dominguez Hills

Bachelor of Technology, Mechanical Engineering Dec 2021 St. Martin's Engineering College

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