Business Development Customer Service Data Analysis NED, Fractional Le

Karen Glaze

Customer Service, Technology, Accounting, Support, and Operations Specialist

Williston, FL 32696 *********@*****.*** +1-352-***-**** Professional Summary

Versatile Data and Operations Consultant with 30 years across multiple industries and roles. Expertise in business development, financial analysis, operations process improvement, invoicing, purchasing, and labor hours optimization. Proven track record recovering over $400,000 in losses and increasing productivity by 20% through root cause analysis and process redesign. Skilled in accounting software including Sage MAS 90, MAS 200, QuickBooks Online cloud, QuickBooks Pro, Oracle NetSuite, Power BI;HRIS including Workday, PeopleSoft, UKG and ADP, and Microsoft Office to include Azure, SharePoint, Teams and Outlook. Strong communicator with experience mentoring teams and collaborating cross-functionally. Available for immediate start. Key Skills

● Financial Analysis & Reporting

● Business Development & Process Improvement

● Root Cause Analysis & Problem Solving

● SOP Development & Training Materials

● General Ledger & Fixed Assets Management

● Reconciliation & Compliance (GAAP)

● Advanced Excel (pivot tables, lookups, macros)

● ERP Systems: Workday, Oracle NetSuite, Sage MAS 90/200 QuickBooks Online

& Pro Power BI

● Data Visualization

● Team Leadership & Mentoring

● Excellent Communications

Professional Experience

Data Consultant - OHI Recovery Specialist

Insight Global, Virginia Beach, VA Oct 2023 –Oct 2025 PresentAnalyze and validate complex health insurance data, coordinating benefits eligibility.Developed Power BI reports to provide KPI insights improving team productivity by 20%.Mentored teammates and created SOPs for new tools and portal navigation.Reduced invalid data processing labor by 30% with automated query reports. Business Development & Operations Process Analysis Consultant Self-Employed, Gainesville, FL Aug 2022 – PresentPartner with executives to identify operational inefficiencies and develop SOPs for growth.Recovered $400,000+ in annual losses for manufacturing client through process redesign.Implemented Oracle NetSuite database solutions to reduce data waste by 50% for another client Claims Specialist

KForce for State of Florida Dept. of Economic Opportunity, Gainesville, FL Apr 2020 – Sep 2022Analyzed claims data and advised on appeals processes, mentoring a 1200-agent team.

Executive Administrator / Office Manager

MonDak Contracting and Restoration, Glendive, MT Aug 2010 – Aug 2015 Managed accounting, payroll, purchasing, vendor relations, and financial reporting.Grew business from $600K to $15M annual revenue with a 35-person team.Additional roles in casino management, caregiving, seasonal customer service, and crisis intake available upon request.

Education

A.A.S. Technical Certificate in Computerized Accounting Daytona State College, Daytona Beach, FL 1998

Certifications:Computerized Accounting, First Aid with Advanced Life Support, Food Handling and Alcohol/Tobacco Service

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