Customer Service Data Entry

Genicia Gisèle Bwamilengi

***-**** ******* **., ******, ON K1V 9V5

416-***-**** *********@*****.***

Professional Summary

Trilingual customer service professional fluent in French, English, and Lingala, with over five years of experience in retail, call centers, and healthcare environments. Known for delivering empathetic, solution-focused support to diverse clientele. Skilled in conflict resolution, administrative tasks, and team collaboration. Technically proficient in Microsoft Office and data entry systems. Reliable, organized, and committed to providing high-quality service in fast-paced settings. Holds a valid G license and Personal Support Worker certification.

Key Qualifications

Trilingual: French, English & Lingala

Strong interpersonal and communication skills

Experienced in customer service, retail, and healthcare

Leadership and supervisory experience

Proficient in Microsoft Office Suite and email systems

Knowledgeable in data entry and operating systems

Reliable, organized, and policy-compliant

Valid G driver’s license and vehicle owner

Certified Personal Support Worker (PSW)

Professional Experience

Affinity Health Care Agency — Personal Support Worker (July 2019 – Sept 2024)

Assisted clients with daily living activities and meal support

Provided emotional support to clients and families

Followed health and safety protocols, including COVID-19 procedures

Communicated care needs with supervisors

École Catholique Trois-Rivières — Secretary / Receptionist (May 2024 – Sept 2024)

Managed student absence documentation and email correspondence

Answered phone calls and assisted parents with inquiries

Storage Volt Canada — Customer Service Representative (Sept 2022 – Nov 2022)

Processed payments and managed storage unit access

Communicated with clients via email regarding rental issues

Provided support on rental agreements and account inquiries

Sirens, Ottawa, ON — Retail Supervisor (June 2019 – Sept 2019)

Managed inventory, sales reports, and staff training

Handled customer complaints and ensured shift coverage

Opened/closed store and liaised with head office

Common Collection Agency, Gatineau, QC — Collections Agent (July 2017 – Oct 2018)

Researched contact information and initiated payment plans

Processed payments and confirmed with credit agencies

Gatestone Call Center, Gatineau, QC — Call Center Agent (Aug 2017 – Oct 2017)

Handled inbound/outbound calls for Moneris and TD Canada Trust

Explained service packages and processed payments

Followed up with clients and maintained records

Education

G.E.D., École des Adultes Le Carrefour, Ottawa, ON — June 2017

Social Work Program, La Cité Collégiale, Ottawa, ON — March 2020

PSW Certification, Collège Sor, Montréal, QC – April 2022

References

Available upon request

Contact this candidate