Data Entry Behavioral Health

Zalia Israel

************@*****.*** 214-***-**** Detroit, TX https://www.linkedin.com/in/zalia-israel SUMMARY

Seeking Work from Home Clinical Data Entry Specialist role with 19 years of experience in healthcare and data management. Expertise in Clinical Data and Electronic Health Records, with strong skills in Data Entry, maintaining Patient Information accuracy, and collaborating with Healthcare Providers. Proven track record in data verification and efficiency, ensuring precise and timely data handling. WORK EXPERIENCE

Optum Dallas, Texas

Senior Customer Service Representative Nov 2024 - Present

• Leverages extensive knowledge of healthcare services to provide exceptional support to customers, resolving complex inquiries and ensuring a high level of satisfaction while adhering to company policies and industry regulations.

Christus Health Irving, TX - Remote

Manager Procurement Construction Jan 2019 - Present

• Manages and mentors a team of 8 Project Managers, ensuring effective coordination and performance in procurement and construction activities.

• Maintains integrity of SAP Material Product Master Data for accurate inventory planning and purchasing, supporting company-wide buying activities.

• Develops and implements strategies to achieve invoice targets, enhancing payment service levels and end-to-end invoice processing.

• Collaborates with external contractors to address current and future vendor needs, contributing to cost containment strategies and service improvements.

• Reviews and negotiates contracts to enhance procurement processes, maintaining supplier metrics and ensuring timely project completion.

University of the People Remote

Adjunct Professor Business and Consumer Behavior Professor Nov 2019 - Dec 2023

• Evaluated and graded students' assignments, exams, and papers, ensuring academic standards were consistently met and providing constructive feedback to support student learning.

• Prepared and delivered lectures on Business and Consumer Behavior, effectively engaging undergraduate students and enhancing their understanding of complex marketing principles.

• Developed comprehensive course materials, including syllabi and assignments, to facilitate structured and interactive classroom learning environments.

Centene Corporation Little Rock, AR

Operations Supervisor Jan 2017 - Dec 2018

• Managed and mentored a diverse team of 15 associates in a managed care service center, ensuring compliance with benchmarks and standards while supporting the purchasing of healthcare products and services.

• Collaborated across departments to meet customer and provider needs, leading complex product research and launches, and resolving complex inquiries regarding member and provider services.

• Developed and implemented policies and procedures to ensure compliance with contractual requirements and quality standards, while evaluating statistical reports to identify trends and recommend operational improvements. ACT Little Rock, AR

Test Operations Room Supervisor Jan 2016 - Dec 2018

• Managed and implemented effective methods for material distribution and test room monitoring, ensuring timely operations.

• Identified trends for test enhancement and managed the confidential handling of sensitive information.

• Revised processes for setting up and conducting testing rooms, and assisted with addressing inquiries from test takers and parents.

Centene Corporation Little Rock, AR

Lead Member Operations Representative Jan 2016 - Dec 2017

• Led the implementation of a document tracking system, significantly improving efficiency in document management and tracking.

• Streamlined storage solutions for reference and educational materials, enhancing overall operational performance.

• Evaluated performance reports to identify gaps, provided recommendations for improvement, and supported KPI measurement and implementation of performance metrics. AIG Little Rock, AR - Remote

Marketing Administration Support Staff Assistant Jan 2014 - Dec 2016

• Developed and implemented step-by-step work instructions to reduce customer wait times and improve service efficiency.

• Led a team of 15 financial service agents, resolving routine issues and collaborating to identify process improvements.

• Spearheaded the implementation of a new system for recruiting and training, restructuring onboarding, timekeeping, and recruiting processes to enhance operational efficiency. Premier Staffing, Incorporated Little Rock, AR - Remote Staffing Recruiter and Administration Supervisor Front Desk Coordinator Jan 2012 - Dec 2014

• Recruited, screened, and managed temporary industrial and clerical employees, while refining intake procedures to improve onboarding efficiency.

• Collaborated with local businesses to expand the customer base, and streamlined processes for scheduling and onboarding candidates, enhancing overall recruitment efficiency.

• Mentored new team members and potential employees, identifying trends to optimize recruitment strategies and implementing a transparent weekly schedule for office-wide use. Cardinal Health North Little Rock, AR

Senior Supply Chain Operations Agent Jan 2006 - Dec 2013

• Collaborated cross-departmentally to ensure seamless end-to-end procurement of medical products and services, improving supply chain efficiency.

• Maintained and enhanced vendor management relationships, ensuring timely and accurate delivery of products and services to medical facilities nationwide.

• Developed a resolution tracker to identify ordering and shipment trends, contributing to improved turnaround times and customer satisfaction.

• Mentored new employees and assisted in optimizing onboarding, timekeeping, and recruiting processes, fostering a more efficient work environment.

EDUCATION

Western Governors University

Master of Business Administration, Business Administration Salt Lake City, UT

2019

Western Governors University

Master of Science, Management and Leadership

Salt Lake City, UT

2018

Henderson State University Arkadelphia, AR

Bachelor of Arts, Psychology 2001

CERTIFICATIONS

Google Project Management Certificate Present

SKILLS

Microsoft Office • CRM • Softheon • Career Builder • CSW • Amisys • Sap • Nice • Avaya • Avaya CMS • Supervisor • People • Soft • Omni • Empcenter • Infor • Meditech • Bank Tech • Strategic & Tactical Planning • Team Building & Leadership • Data Analysis • Project Management • Escalations • Public Relations • Client/Vendor Relations • Performance Reporting • Staff Management • Supply Chain • Recruiting and Talent Acquisition • Service Level • Problem Solver • Procurement and Purchasing Agreements • Business Process • Contract Review • Sourcing • Procurement Management • Product Management • Employee Evaluation • Process Improvement • Team Management • Management • Interviewing • Pricing • Human Resources • Workforce Development • Managed Care • Employee Orientation • Operations Management • Purchasing • MRP • Production Planning • Negotiation • Accuracy

• Communication • Attention To Detail • Data Verification • Efficiency

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