Administrative Assistant Property Manager
Resume:
Maria Santiago
Chelsea, MA *****
****@***.***
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
HallKeen Management, Inc.-Lynn, MA
August 2025 to Present
• Interim Certifications
• Section 8 project based
• Move in’s move out’s
• Apartments showings
• Waitlist Management
• Tenant communication
• Maintenance work orders
Assistant Property Manager
Trinity Management Company-Charlestown, MA
December 2022 to March 2025
• Add and or review maintenance work orders in Yardi
• Communicate with vendors, maintenance and property managers on a daily basis
• Answered telephone calls, screened calls and transferred callers
• Maintained knowledge of clients and vendors
• Deal with tenant concerns and maintained property management files
• Prepared letters, memos, emails, and reports in draft and final form
• Annual re-certification of LIHTC tenants
• Collect and submit invoices for vendors as well as the property expenses in Yardi
• Processing of tenant rent payments
• Lease up’s and rental showings
Administrative Assistant
Fineberg Management-Brookline, MA
September 2019 to November 2021
• Assisted with daily maintenance work orders through email, phone and Yardi software
• Communicated with vendors, maintenance and property managers on a daily basis
• Answered telephone calls, screened calls and transferred callers
• Maintained knowledge of clients and vendors
• Dealt with tenant concerns and maintained property management files
• Prepared letters, memos, emails, and reports in draft and final form Administrative Assistant
Cheryl Darnbrough Real Estate-Fall River, MA
July 2018 to January 2019
• Assisted with daily maintenance work orders through email, phone and Yardi software
• Communicated with vendors, maintenance and property managers on a daily basis
• Answered telephone calls, screened calls and transferred callers
• Maintained knowledge of clients and vendors
• Dealt with tenant concerns and maintained property management files
• Prepared letters, memos, emails, and reports in draft and final form
• Assisted with payable and receivable of invoices, writing checks and balancing books
• Collected rent payments and conducted the re-certifications of tenant section 8 housing Administrative Assistant
Heath Properties-Boston, MA
November 2015 to May 2017
• Assisted with daily maintenance work orders through email, phone and Yardi software
• Communicated with vendors, maintenance and property managers on a daily basis
• Answered telephone calls, screened calls and transferred callers
• Maintained knowledge of clients and vendors
• Dealt with tenant concerns and maintained property management files
• Prepared letters, memos, emails, and reports in draft and final form Administrative Assistant III-Orthopedic Surgery
Brigham and Women's Hospital-Boston, MA
April 2010 to July 2015
• Worked closely with two Orthopedic Surgeons
• Gathered all necessary patient information for preparation of clinics
• Entered and scheduled radiology exams for patients
• Scheduled and coordinated patient surgeries as needed
• Scheduled provider meetings and travel as needed Education
Diploma
Lawrence High School-Lawrence, MA
1993
High school diploma or GED
Skills
• Citrix (5 years)
• Typing
• Computer literacy (10+ years)
• Authorizations & Referrals (10+ years)
• English
• Order assistance
• Customer service
• Basic math
• Yardi/Voyager (5 years)
• Bilingual
• Spanish (10+ years)
• Property leasing
• Call center experience
• Landlord-tenant law
• IDX (5 years)
• Microsoft Outlook
• Front desk
• Excel and PowerPoint-Basic (4 year)
• Customer complaint resolution
• Multi-line phone systems
• Computer skills
• Section 8 (1 year)
• Scanning
• Photocopying
• Yardi
• Office management
• LMR (5 years)
• LIHTC (1 year)
• Kronos-Basic (5 years)
• Presentation preparation
• Administrative experience
• Microsoft Office
• Phone etiquette
• Microsoft PowerPoint
• Leadership
• Zoom
• Cash handling
• Word and Outlook-Intermediate (8 years)
• Caregiving
• Personal assistant experience
• Microsoft Word
• Appointment scheduling
• Microsoft Excel
• Epic (Less than 1 year)
• Customer inquiry handling
• Hospitality
• Insurance verification
• Calendar management
• Organizational skills
• Property management
• Driving
• Fair Housing regulations (1 year)
• Organizational skills (10+ years)
• Microsoft Teams
• Office experience
• Phone answering
• Communication skills (10+ years)
• Time management
• Management
Certifications and Licenses
Maria Santiago
Contact this candidate