Customer Service Representative
Resume:
Nichole Senatre
Chicago, IL *****
**********@*****.***
Professional Summary
Jack of all trades! I am a hard worker, I go to work - to work and go . Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead CSR - Customer Service Representative
BP Trio Gas-Chicago, IL
July 2023 to September 2025
• Maintained a high level of product knowledge to effectively assist customers with their needs
• Provided exceptional customer service and support to ensure customer satisfaction
• Resolved customer inquiries, complaints, and issues in a timely and professional manner
• Collaborated with cross-functional teams to resolve complex customer problems and escalations
• Built strong relationships with customers through effective communication and personalized interactions
• Assisted in the development of training materials for new hires to ensure consistent delivery of excellent customer service
• Contributed ideas for process improvements that enhanced efficiency in handling customer inquiries
• Participated in team meetings to discuss best practices, share knowledge, and collaborate on problem- solving initiatives
• Mentored new team members by providing guidance on company policies/procedures and sharing best practices
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Served as a subject matter expert on specific product categories, providing guidance to both customers and colleagues
• Contributed ideas for visual merchandising displays that resulted in increased foot traffic and higher sales conversion rates
• Cashier, Stocking, Inventory, Maintenance
Manager
Inboden's Meat Market-DeKalb, IL
January 2010 to June 2017
• Led a team of employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in numerous reduction in expenses
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Negotiated contracts with vendors to secure favorable pricing terms
• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Inventory
• Onboarding, Payroll, Scheduling, Management
Customer Service Representative (CSR)
Education
Business Management (Kennedy King College)
City Colleges of Chicago-Kennedy-King College-Remote August 2023 to Present
High school diploma or GED
Associate's degree
Skills
• Phone etiquette
• Efficiency
• Supervising experience
• RF scanner
• Order entry
• Clear language communication (10+ years)
• Consultative selling
• Pivot tables
• Instant messaging app (10+ years)
• Zoom (5 years)
• Typing (10+ years)
• Time management
• High school experience
• Teamwork (10+ years)
• Territory management
• Customer service (10+ years)
• Data entry (10+ years)
• Accounting
• Experience with children
• Restaurant experience (10+ years)
• Managerial communication (10+ years)
• Distribution center
• Weight handling in the workplace
• Word processing
• Cold calling (7 years)
• Food safety
• Hospitality
• Microsoft PowerPoint
• Mechanical knowledge (10+ years)
• Organizational budget management
• Retail sales transactions
• Inventory control
• Janitorial experience
• Math
• Hospitality management
• Call center management
• Microsoft Word
• Calendar management
• Management (5 years)
• Processing cash transactions
• Computer literacy
• Customer support (10+ years)
• Grocery store
• Manufacturing company experience
• Administrative experience - Administrative experience (3-5 years)
• Team building (8 years)
• Value-based selling
• Writing skills (5 years)
• Excel data analysis
• Clerical experience
• Cash register operations
• Outbound calling (8 years)
• POS systems
• Experience with individuals with neurodevelopmental disorders
• Childhood development
• Customer support ticket management
• Manual handling
• Vendor management
• Critical thinking
• Food service
• Employee relationship building
• Negotiation (10+ years)
• Heavy lifting
• Retail management
• Cash handling
• Team management (8 years)
• Microsoft Outlook
• Basic math
• Food service management
• Clean workspace maintenance
• File organization
• Outdoor work
• Soccer
• Warehouse experience
• Operating systems
• Guest relations
• Night audit
• Human resources
• Managing budgets in a finance role
• Factory experience (5 years)
• Climbing
• Business development
• Managing hospitality teams
• Team leadership
• Marketing
• Microsoft Office
• Inside sales (8 years)
• Technical Proficiency
• English
• Renovation
• Crew management
• Knife skills
• Front desk
• Client interaction via phone calls
• Client onboarding
• Computer networking
• Multitasking (10+ years)
• Computer operation
• Office management
• Active listening
• Cloud-based systems
• Computer skills
• Safe work practices
• Quick service & fast food restaurant
• Interpersonal skills
• Manufacturing (5 years)
• Counting cash
• Multi-line phone systems
• Adaptability (10+ years)
• Cash management
• Professional networking
• Appointment scheduling
• Face-to-face communication (10+ years)
• Warehouse supervisor experience (3 years)
• Sales (10+ years)
• Conflict management
• Attention to detail (8 years)
• Office experience (10+ years)
• Leadership (5 years)
• Enhance product knowledge
• Retail math
• Analysis skills (10+ years)
• Hotel experience (10+ years)
• Call center experience
• Food industry
• Databases
• Adobe Acrobat
• Productivity software
• Financial transaction processing
• Organizational skills
• Mobile devices
• Microsoft Excel
• Communication skills (10+ years)
• Windows
• Conducting sales calls (8 years)
• Restaurant management (6 years)
Contact this candidate