Experienced in criminal justice, healthcare and social services

AMANDA HIRATA

Tacoma, WA 818-***-**** *************@*****.***

Dedicated professional with exemplary track record in public safety and exceptional customer service. Skilled at de-escalation, maintaining composure under pressure, and effectively navigating complex situations. Known for attention to detail, quick learning, and creative approach to problem-solving.

KEY SKILLS

Self-motivated

Excels at finding and completing tasks without supervision.

Conflict Resolution/De-escalation

Learned skills and techniques to defuse tense situations peacefully and effectively.

Organized

Excels at arranging tasks, information and resources

to ensure deadlines are met.

Attention to detail

Ensures all completed documents contain the necessary information and are free of grammatical errors.

EXPERIENCE

Washington State Department of Social and Health Services, Tacoma, WA 11/24-current

Investigator – Adult Protective Services

Conduct investigations for allegations of abuse, neglect and financial exploitation of vulnerable adults.

Sound Transit, Seattle, WA 12/22 – 11/24

Field Activity Specialist Supervisor 01/24 – 11/24

Field Activity Specialist 12/22 – 01/24

Hired and promoted to supervisory role. Responsible for managing operational activities of 4 Field Activity Specialists assigned to various 24/7 shifts to ensure tasks are efficient and effective.

Identified need and recommended technology class for Field Activity Specialist to increase technology-based skills and improve reporting.

Identified 2 training opportunities with security officers to foster improved collaboration and efficiencies during station visits.

Recognized potential safety risk and recommended revised language in best practices and documentation to ensure system-wide coverage while accommodating mandatory breaks.

Tacoma Community College, Tacoma, WA 06/22 - 12/22

Campus Safety Officer

Delivered excellent customer service in all interactions with students, staff, faculty, and visitors of the college.

Partnered with multiple departments including student life, safety team members and administration to create and staff cooling center in campus cafeteria; provided cold drinks for students, staff, faculty, and visitors during summer heat wave.

YMCA, Tacoma, WA 05/22 –08/22

Manager on Duty

Responsible for managing the day-to-day operations of the facility.

Supported membership staff by checking members in, signing new members up, giving tours to new or prospective members.

Supported daily shower program by providing donated hygiene products and clothing to program participants.

City of Puyallup, Puyallup, WA 07/18 – 02/22

City of Seattle, Seattle, WA 04/14 – 07/18

Police Officer

Protect life and property to community by proactively patrolling the city to deter criminal activity and enforce laws and regulations and respond to citizen complaints. Partnered with local fire department and mental health professionals collaboratively during emergencies and crisis calls.

Operated patrol vehicle equipped with Automatic License Plate Reader (ALPR) for 2.5 years and recovered multiple stolen vehicles, stolen plates and vehicle used in homicide.

Received Chief’s Award in 2018 for exemplary collaboration, leadership and communication during crisis call.

Department of Corrections, Gig Harbor, WA 08/13 – 04/14

On-call Corrections Officer

Maintained safety and security of correctional facility by assisting in controlling, directing, and monitoring activities and movement of incarcerated individuals.

VOLUNTEER EXPERIENCE

Special Olympics 6/16 – Present

Greet and coordinate athletes, and their families, for events during Spring Games and smaller events year-round. Participated in events such as the Polar Plunge and Law Enforcement Torch Run.

OTHER SKILLS/ AFFILIATIONS

Crime Prevention Through Environmental Design (CPTED)

Public Transportation Safety Certification Training Program (PTSCTP) – In progress

EDUCATION

A.A.S, Criminal Justice, Portland Community College, Portland, OR

B.S., Exercise and Sport Science, Oregon State University, Corvallis, OR

B.S., Criminal Justice, Southern New Hampshire University, Manchester, NH

Contact this candidate