Administrative Assistant Customer Service

Perfecta Arteaga

RanchoSantaMargarita, CA ***** • 949-***-**** • **.***************@*****.***

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Skills

Created and Developed H.R. Standard of

Operation Procedures Manual in Spanish

and English

Translate Employee Handbook & Safety

Manual from English to Spanish

Handled all Work Comp claims from start to

finish for Spanish and English-speaking

employees

All general office assistance.

Employee Training, Orientation, and

recruiting

Customer Service

Office Management

Accounting Support

Work History

HR Administrative Assistant/HR Assistant/Receptionist Administrator, 08/2016 to 09/2019 Arbonne International – Irvine, CA

Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Checked references for potential candidates.

Converted employee status from temporary to permanent. Compiled employee records from individual departments to maintain central files. Delivered friendly assistance with new hires throughout interviewing and hiring process. Organized new employee orientation schedules for new hires. Screened applicant resumes and coordinated both phone and in-person interviews. Filed paperwork, sorted, and delivered mail and maintained office organization. Processed employee termination paperwork at direction of supervisory staff. Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.

Administered compensation, benefits, and performance management systems at direction of supervisor.

Applied mediation and collaboration to successfully resolve employee complaints and grievances.

Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures. Coordinated itineraries and scheduled appointments for human resources staff. Answered and redirected incoming phone calls for office. Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

Created and completed personnel action forms for hires, terminations, title changes and terminations.

Coordinated employee training programs to improve productivity and performance. Participated in job fairs to recruit new talent.

Set up orientations and initial training for new employees. Coordinated employee relocation processes.

Updated and maintained employee attendance records. Responded to employee inquiries regarding benefits and other HR topics. Scheduled and coordinated interviews between hiring managers and potential candidates. Helped employees register for benefits programs using online portals. Tracked various statistics and kept detailed records to support human resources department. Monitored and analyzed employee satisfaction survey results. Aided staff with employee performance review paperwork and documentation. Created job descriptions on boards for vacant jobs. Developed and maintained HR policies and procedures. Studied research and trends on best practices in HR field. Assisted with creating employee handbooks and manuals. Processed documentation for employee actions such as new hires, grievance resolutions, and terminations.

Participated in recruitment and selection process for new hires. Independent Sports Producer & Local Production Producer/Assistant, 03/2003 to 09/2013 Spanish Network TV – Dallas, TX

Remained composed and highly professional within a fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.

Participated in meetings with producers and production crew to keep their program in step with creative vision.

Presented production ideas and determined creative scenarios for production and delivery. Developed schedules for production, editing, and duplication for timely delivery. Conducted meetings with staff to discuss production progress and to attain production objectives.

Reviewed scripts and made changes to improve wording, flow, or interest levels, consistently producing highly successful shows.

Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs. Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.

Reviewed scripts to determine the most appropriate methods to use for directing both actors and crew members.

Identified and approved equipment and elements required for production. Oversaw lighting, graphics, audio, and camera movements in TV and movie filmmaking. Developed project budgets and managed production costs. Assessed final products to check quality and consistency with creative vision. Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.

Evaluated scripts to identify creative strategies and resource needs for effective production. Visited various locations for shoots and oversaw live field operations, typically supervising 8-person production teams.

Determined ideal film locations, attained permits, and planned shots to achieve intended results. Called Remote Surveys.

Directed work of lighting and sound crews to coordinate efficient production operations. Booked Professional Athletes for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.

Devised and implemented strategies to create new revenue streams and cut operational costs. Demonstrated respect, friendliness, and willingness to help wherever needed Demonstrated strong organizational and time management skills while managing multiple projects

Administrative Assistant, Office & HR Manager, 05/1989 to 02/2003 Daystar Television Network – Bedford, TX

Handled projects and office general secretarial assignments Event Coordination

Handle all customer service matters

Assisted with areas of HIPAA,COBRA, ADA, & FMLA

Created and developed an electronic filing system for personnel filing Handled Receipts, Recurring Credit Card services

Event coordinator for Health fairs

Electronic Funds Transfers like PayPal Transactions Handled All Direct Labor Applicants in all areas of employment Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

Managed office operations while scheduling appointments for department managers Sorted and distributed office mail and recorded incoming shipments for corporate records Scheduled office meetings and client appointments for staff teams Education

Associates of Science in Business Administration: Business Administration, Expected in 06/2023 Saddleback College - Mission Viejo, CA

3.67 GPA

Honoree of Phi Theta Kappa

Osher Scholarship Recipient

Dream Assist Scholarship Recipient

Phi Theta Kappa Member

Toastmaster's Member

Associate of Applied Science: Video Technology and Media, 06/1990 Corsicana, TX

Communications Certificate of Completion in Micro-Manufacturing Technology: 03/1990 Tarrant County College District - Fort Worth, TX

High School Diploma: 06/1986

Ennis High School - Ennis, TX

Languages

English

Full Professional

Spanish

Full Professional

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