Customer Service, Shop Management, Service Writer, Parts
Resume:
Michael J. Rozenstraten
***** **** **** ********** *****, CA 92647
***********@*****.*** 714-***-****
Summary
Hardworking and motivated Manager/Technician with 40 years of Automotive experience and a record of success in the automotive service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with customers and employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Service-driven professional with 40-year background in the auto repair sector. Personable and reliable desiring the opportunity to use repair and management skills in busy environment. Skills
Project management
Sales Techniques
Inventory Management
Parts Procurement; Sourcing hard to find and rare parts or alternative repair options Marketing
Staff development; Technician Training
CRM
Issue and conflict resolution
Project planning performed long term restoration projects Solid automotive mechanical, electrical, diagnostic and computer skills Excellent customer communication skills
Also possess extensive hands on construction, remodeling and maintenance skills Formal education in Electronics and Computer Technology TUV High Voltage Safety Certification
Experience in TIG, MIG and Gas welding
Experience
Management
Lead Auto Repair Technician and Diagnostic Technician. Technician training.
Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Greeted and encouraged feedback from customers to implement in-store operational changes. Michael J. Rozenstraten
16932 Ross Lane Huntington Beach, CA 92647
***********@*****.*** 714-***-****
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities. Facilitated month-end journal entries, account reconciliation and invoicing using Software. Organized shop and maintained high standards for cleanliness of shop, parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients. Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Adhered to shop policies and procedures to maintain regulatory and legal compliance. Set challenging yet attainable goals to encourage continuous staff development. Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost workflow.
Employed active listening and mediation to remedy employee conflicts. Eliminated inefficiencies and process gaps to improve function of team. Led organization through important transformative periods focused on efficiency and resulting in substantial streamlining, process optimization and business profit improvement Work History
Mark Douglas Motorworks
October 2024 to present
Supervisor: Sergio Andonian
23255 Madero Mission Viejo, CA 92691
Shop Manager, Service Writer, Parts Procurement
Servicing, Masarati. Ferrari, Rolls, Bentley, Aston Martin and Jaguar Michael J. Rozenstraten
16932 Ross Lane Huntington Beach, CA 92647
***********@*****.*** 714-***-****
California Coast Auto Repair
July2022 to Sept2024
Supervisor: Tony Mora
1425 Baker St. Costa Mesa, CA 92626
Service Writer Ferrari, BMW and Jeep/Chrysler Products as well as all other makes Ferrari-Online, Automotive Technician Jan22 to Jun22 Supervisor: Mike Sheehan
1610 E. 16th Street, Costa Mesa, CA 92627
Service and repair of exotic vehicles
ElectraMeccanica, Mechanic/ Parts Technician Jan2022-Dec2022 Supervisor: Bob Sexton, Service Manager
17892 Gothard Ave, Huntington Beach, CA 92647
Electric Vehicle Repair and service procedures.
Setup Inventory system
Experienced with using SAP and Jira software
Michael J. Rozenstraten
16932 Ross Lane Huntington Beach, CA 92647
***********@*****.*** 714-***-****
Ferrari Service of Costa Mesa Owner/Manager Costa Mesa, CA Aug 1995 - Jul 2021 Lead Auto Repair Technician and Diagnostic Technician. Technician training.
Parts procurement and worldwide sales
Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions... Holtz German Car Manager Costa Mesa, CA 1990 - Sep 1995 Handled daily operations of a full service repair shop with 5 Employees including Customer service, Estimate writing, Parts Procurement, Technician assignments, Books, Payroll and also Performed CA. State Smog inspections as well as repair work.
Straten AutoBody Owner/Manager Costa Mesa, CA 1985 - 1990 Managed Daily operations of a full service body and paint shop, including Customer relations, Insurance Work, Estimating, Repairs and Paint work, with a maximum of three employees. Education
Orange Coast College, Costa Mesa, CA
Studied Electronics, Computer Technology and General Ed. Goldenwest College, Huntington Beach, CA
Studied Automotive Technology
Marina High School, Huntington Beach, CA
Graduated with Diploma 1979
Don Bosco Technical Insitute, Rosemead, CA
Studied Electronics Technology
Michael J. Rozenstraten
16932 Ross Lane Huntington Beach, CA 92647
***********@*****.*** 714-***-****
St. Bonaventure Catholic School, Huntington Beach, CA Graduated 1976 I also hold a valid California Drivers License With a Clean DMV record As well as a current US Passport
Mobile Air Conditioning Certification
Past ASE Master Certified Technician (Expired 2 years)
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