Customer Service Accounts Receivable

CORINNE S. HILL

*** ***** **** ****** • West Bridgewater, MA 02379 **************@*****.*** 617-***-****

PROFESSIONAL SUMMARY

Detail-oriented Credit & Collections Analyst with 8+ years of experience managing accounts receivable, credit risk analysis, and collections for multi-million-dollar portfolios. Skilled in ERP systems (Oracle, AS400, TVI, EPASS) and advanced Excel functions (vlookups, reconciliations). Recognized for strong problem-solving, negotiation, and customer service skills that drive timely payments and reduce delinquencies.

PROFESSIONAL EXPERIENCE

CHASE CORPORATION – Westwood, MA

Credit & Collections Analyst Jul 2021 – Present

Manage accounts receivable portfolio of $5M–$20M, consistently reducing delinquent balances through proactive collections and account reconciliation.

Review and analyze new and existing accounts for credit risk; establish and adjust credit limits accordingly.

Monitor credit holds and release orders to ensure minimal disruption to sales.

Collaborate with accounting team to reconcile daily cash applications and resolve discrepancies.

Process credit card payments, enter journal entries, and post batches with accuracy and efficiency.

Escalate high-risk or unresponsive accounts to management, supporting strategic decision-making.

GEORGE WASHINGTON TOMA TV & APPLIANCE – Weymouth, MA

Accounts Receivable Specialist Jul 2018 – Jul 2021

Oversaw $500K receivables portfolio across 200+ accounts, improving cash flow by reducing overdue balances.

Processed payments via phone, in person, and EPASS system; ensured accurate posting of all transactions.

Conducted credit checks and set appropriate credit limits for new and existing accounts.

Handled customer financing setup and vendor spiff submissions, tracking monthly reimbursements.

Supported accounts payable functions, ensuring on-time vendor payments and accurate reconciliations.

NEEDHAM ELECTRIC SUPPLY – Canton, MA

Credit Collections Specialist Apr 2017 – May 2018

Monitored and collected on past-due invoices, improving DSO by enhancing follow-up efficiency.

Processed credit applications, established credit limits, and maintained customer tax documentation.

Applied cash, processed credit payments, and reconciled accounts to ensure accuracy.

Delivered excellent customer service, resolving disputes and ensuring timely payments.

ROADONE INTERMODALOGISTICS – Randolph, MA

Accounts Reconciliation Coordinator Jul 2015 – Apr 2017

Managed customer credit reviews, approvals, and account setups in TVI system

Reduced DSO to 36 days by implementing efficient collection strategies

Performed Excel vlookups to reconcile aging reports and customer responses

Coordinated weekly calls with billing departments to resolve disputed invoices

Processed reimbursements for overpayments, ensuring compliance and customer satisfaction

EDUCATION

Marshfield High School, Marshfield, MA – 1980 – 1984

TECHNICAL SKILLS

ERP Systems: Oracle, AS400, TVI, EPASS

Accounting Tools: Excel (vlookups, reconciliations), Journal Entries, Payment Processing

Core Skills: Credit Risk Analysis, Collections, Account Reconciliation, Negotiation, Problem-Solving

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