Customer Service

Herbert Patrick

Petersburg, VA *****

****************@*****.***

+1-804-***-****

Professional Summary

More than 14 years successful experience in customer service and with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures while providing excellence in customer service. Ability to direct workflow for optimal operations and support, competent to provide training for identified skill gap areas to employees.

Willing to relocate: Anywhere

Work Experience

Order Picker/Forklift Operator

Amazon Warehouse-Prince George, VA

November 2023 to Present

Operation of order picker forklift

Pick assigned orders

Deliver orders to ne shipped out to customers

Deposits-MSR

Teleperformance-Richmond, VA

January 2019 to December 2021

Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.

Provide prompt, accurate and efficient member transactions. Worked with other lines of businesses making sure members needs were met. Educated members on self-servicing using via the internet. Ability to accurately handle cash in a speedy manner when dealing with members and balancing cash before and after use.

Assistant Manager/Night Auditor

Hampton Inn-Petersburg, VA

January 2014 to December 2019

Recruited, trained and supervised staff.

Managed customer complaints and queries.

Prepared work schedules for staff and teams.

Addressed troubleshooting issues.

Recruited, monitor and trained new hires on policies and procedures. Planned maintenance work, events and room bookings. Ensured compliance with licensing laws, health and safety legislation and other statutory regulations. Field Service Technician

Dish Network-Ashland, VA

January 2012 to December 2014

Manage all onsite installations, repairs, and maintenance work within the assigned territory. Made equipment recommendations to customers, conducted client demonstration when required. Configure routers and switches including IGRP, ACCESS LIST, IPX, ISDN Peer-to-peer networking - Windows 95/98, NT, 2000 and XP Created a log of reports for customer who received same day service. Quickly and effectively solve customer challenges. Maintained accurate inventory and equipment for installations, service calls or trouble tickets. Conducted site survey to determine the best positioning of our equipment for strongest signal reception. Installed equipment by placing mounts, satellite dishes and receivers while ensuring broadband connectivity.

VOIP Agent Internet Tech Support

Comcast-Madison, MS

January 2010 to December 2012

Installs software programs and troubleshoots operating systems, software and hardware. Prepare work orders for maintenance request after determining if visits are required and ensures appropriate follow-up procedures are met.

Troubleshoots PC, email, modem, home networking problems and escalates advance problems to technical support group when appropriate.

Schedule appointments for field technicians.

Managed and maintained Cisco routers and map a hard drive. Diagnostic testing and troubleshooting computer and peripheral equipment repair. Education

Network Engineering (Associate of Science degree)

Virginia College-Jackson, MS

June 2006 to September 2009

Skills

• Custodial experience

• Microsoft Access

• Effective Listening

• Technical Proficiency

• VPN

• VoIP

• Analysis skills

• Food service management

• Food handling

• Restaurant management

• GMP

• Wireless sales

• Construction

• Industrial mechanic experience

• Calipers

• Microsoft Windows

• Banking

• Tree care

• Laundry

• Computer literacy

• Microsoft Excel

• Manufacturing

• Hospitality management

• Cisco Routers

• Technical support

• Leadership

• Strategic Thinking

• Google Docs

• Sales

• LAN

• Network Firewalls

• Time management

• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Outlook, and Microsoft Word.

Ability to train, motivate, and supervise customer service employees.

• Restaurant experience

• English (10+ years)

• Network installation

• POS

• CMMS

• Linux

• Citrix

• Food management

• Quick service & fast food restaurant

• Clerical experience

• Electrical troubleshooting

• Heavy lifting

• Pallet jack

• Precision measuring instruments

• iOS

• Mechanic experience

• Safe work practices

• Mathematical aptitude

• Shipping & receiving

• Wastewater treatment

• Mowing

• Computer networking

• Crane

• Grilling

• WAN

• Load & unload

• Low voltage

• Industrial maintenance

• Materials handling

• Manufacturing facility

• Mobile devices

• Industrial equipment

• Rigging

• Landscaping

• Team management

• Climbing

• Loader operation

• Groundskeeping

• Assembly

• Electric pallet jack

• Culinary experience

• Field Service

• Customer service

• Software Troubleshooting

• Math

• Mobile applications

• CNC

• Chemical hazards

• Kitchen management

• Outdoor work

• Renovation

• Automotive diagnostics

• Computer hardware (10+ years)

• Hotel management

• Tree trimming

• Electrical experience

• Cleaning

• Delivery driver experience

• Productivity software

• Guest relations

• Forklift

• Computer operation

• Equipment Repair

• Microsoft Word

• Operating Systems

• Food service

• Computer skills

• Phone etiquette (10+ years)

• Organizational skills

• Communication skills

• Sanitation procedures

• Conflict Resolution Skills

Certifications and Licenses

Forklift Certification

Contact this candidate