Digital Marketing Customer Support

S

Experience

Customer Care Representative Fit Her Private Limited (Remote)

April 2025 – Present

• Provide customer support through calls, emails, and chat to ensure high client satisfaction.

• Assist clients with fitness program enrolment, app navigation, and scheduling live workout sessions.

• Collaborate with fitness trainers and nutritionists to resolve client queries effectively.

• Manage client follow-ups and maintain accurate records for engagement and retention.

• Promote fitness and diet plans through personalized communication using the Fit Her App.

Freelancer- 2021

Here is an overview of my experience and key achievements working as freelancer

• Digital marketing

• Content writer

• Medical Article writing/blog posting

• Assignment writing

• Thesis writing

Production & Raw Material Store Pharmacist– August, 2018

/2020

Islam Pharmaceuticals (Pvt) Ltd. Sialkot

Here is an overview of my experience and key achievements in working

• Assist Production Manager in achieving required output.

• Manage and prioritize production operation.

• Improve and enhance production operations and attain high quality in products.

• Allocate work, supervise employees and control production wastages.

• Plan production schedules and draft operational manuals.

• Ensure complete availability of raw and packing materials.

• Plan weekly, and monthly production target.

Production Pharmacist – April 30/2018 to July 13/2018 Vision Pharmaceuticals (Pvt) Ltd. Islamabad

Here is an overview of my experience and key achievements in working

• Assist Production Manager in achieving required output.

• Responsible for production activities in the plant in accordance to codes of Good Manufacturing Practice (GMP).

• Responsible for all aspects of product, development activities which include upgrading of products quality, process validation and trouble-shooting.

• To liaise with other departments in day-to-day operation.

• Responsible for materials issued from warehouse for manufacturing.

• Controls production process and production facilities ZARTASHA

IRUM

Pharmacist / Freelancer

*************@*****.***

Whatsapp# +923*********

Ph.# +923*********

Sialkot, Pakistan

Objective

Looking for more

opportunities to enhance

my abilities and to polish

my skills by getting

knowledge from different

projects

Project

To Evaluate the Prevalence

and Management of

Placenta Previa (Type l –

Type lV) In Pregnant

Women.

KEY SKILLS

• Customer service &

communication excellence

• Digital marketing & SEO

writing

• Pharmaceutical

production knowledge

• GMP & quality

compliance

• Leadership and team

coordination

• Strong problem-solving &

adaptability

INTERNEE – May, 2017 to June, 2017

Kulsum International hospital, Islamabad

Here is an overview of my experience and key achievements working for this company.

• Worked as Clinical Pharmacist in All Wards.

• Take Patient History and Evaluate.

• Medical Investigation and Electronic Medical Record (EMR). INTERNEE -June 30/2017 to July 03/2017

SAIF HEALTHCARE LIMITED, Islamabad

Here is an overview of my experience and key achievements in working

• Consulted with patients regarding the proper use of medications, potential allergies, adverse drug reactions, and side effects in order to ensure the safety of the patient.

• Attend all therapeutic and pharmacy committee meetings. Coordinate with all medical case managers and evaluate all high risk members to prevent all risks and participate in all patient INTERNEE – July, 2017 to September, 2017

Christian Memorial Hospital and Islam Teaching Hospital, Sialkot Here is an overview of my experience and key achievements working for this company.

• Collaborative Drug Therapy Management (CDTM) and excellent patient care.

• Patient Counseling and Dose Calculation.

• Accurate documentation of medication plans and patient progress.

INTERNEE - May 30/2016 to June 12/2016

CCL Pharmaceuticals, Lahore

Here is an overview of my experience and key achievements working for this company.

• Collaborate with Sales, Operations, and Customer Service teams.

• Work with finance, sales, and manufacturing team to determine best vendors and distributors.

• Building and maintain good relationships with vendors.

• Monitoring operations to ensure that they meet production standards.

• Inspect, test and measure materials and products being produced.

Reference: On request.

Education

• Pharm D 2012 -

2017

• Islam College of

Pharmacy Sialkot.

• Intermediate 2011

- 2010

• BISE Gujranwala.

• Matriculation 2008

- 2009

• BISE Gujranwala.

Summary of

Skills

• Complete

understanding of

GMP standards.

• Knowledge of drug

manufacturing

processes and

techniques.

• Skilled in writing

medical articles for

magazines.

• Excellent supervision

and observation

skills.

• Good

communication,

presentation, and

managerial skills.

• Experienced in

planning production

schedule.

Contact this candidate