Customer Service A Full-Time

Jessica Daniels

*** *** ******* ****** *** *D, Jersey City, NJ 07306

E: **********.******@*****.*** P: 551-***-****

Objective

To obtain a full-time position where I can contribute to meeting the company’s goals and leverage my skills in operations, customer service, and problem-solving.

Professional Experience

Amazon – Carteret, NJ

Process Assistant

November 2022 – Present

Manage multiple work streams by designing project plans, organizing timelines, and facilitating stakeholder meetings.

Develop and manage project requests and timelines, communicate status, and allocate resources.

Identify root causes and develop potential solutions for initiatives based on data and observation.

Provide decision support by sourcing, organizing, analyzing, and interpreting data to influence business trends.

Implement business solutions by building relationships with key stakeholders and developing new tools for site selection.

Manage activities and projects that generate revenue and improve business efficiency.

Develop and improve operational tools, reports, and customer-facing functionality by providing subject matter expertise.

Oversee job-related activities by building relationships, identifying goals, and promoting continuous learning.

Provide supervision and development opportunities for associates by hiring, training, mentoring, and recognizing achievements.

Ensure compliance with company policies and support company mission, values, and ethics.

Amazon – Carteret, NJ

Stow Department Associate

August 2016 – November 2022

Prepared customer orders for packing and shipping.

Resolved issues in the Problem Solve/ISS department to ensure items are sellable.

Assisted associates by providing necessary materials as a Water Spider.

Maintained organization and inventory as an IOL Sweeper.

Cheeseboy Grilled Cheese To-Go – Jersey City, NJ

Supervisor

February 2013 – May 2014

Trained employees on the use of heavy-duty grill machines and cash registers.

Managed customer interactions to ensure satisfaction.

Conducted weekly inventory checks and managed deposits and bank runs.

Supervised the premises, greeted customers, and maintained a fast-paced workflow.

Securitas Security – Jersey City, NJ

Security Officer

May 2011 – October 2013

Conducted pat-down procedures and bag checks to ensure safety.

Patrolled premises and logged daily activities.

Education

Hudson County Community College – Jersey City, NJ

Some credits earned

Certifications

SORA Certified (Valid for 5 years)

Skills

Project management and organizational skills

Data analysis and interpretation

Customer service and problem-solving

Training and supervisory abilities

Proficient in Microsoft Excel and Microsoft Word

Excellent communication and teamwork skills

References

Availble upon request

Contact this candidate