Human Resources Business Office

Alesia C. Richardson *** Civita Rd Liberty Hill, Texas 78642 Phone: 512-***-**** Email: ************@*****.***

OBJECTIVE:

With over 16 years of experience in business office development, I am dedicated to delivering detailed-oriented performance, effective communication, a strong work ethic, and efficient problem resolution. My goal is to contribute positively to any team by leveraging my skills in administrative management, sales, and human resources.

SKILLS:

• Proficient in general office duties and administration

• Typing speed: 65 WPM

• Strong computer skills, including extensive experience with Microsoft Works, Word, Excel, Access, PowerPoint, Outlook, and Publisher

• Proficient in 10-Key data entry

• Excellent oral and written communication skills

• Highly organized with a multitasking approach to work

• Self-motivated, tactful, and discreet with confidential information

• Capable of problem-solving and resolving issues effectively

PROFESSIONAL EXPERIENCE:

Sales Director The Legacy at Crystal Falls, Leander, TX 2022–2023

• Oversaw all sales and marketing activities for an Assisted Living and Memory Care community.

• Drove occupancy growth and managed the sales team to meet and exceed occupancy and revenue goals.

• Built and maintained strong relationships with referral sources, families, and potential residents.

• Ensured the community's services and care offerings were accurately and compellingly presented.

Business Office Manager The Legacy at Crystal Falls, Leander, TX 2019–2022

• Performed Human Resource duties, including payroll, employee orientation, and facilitating employee inquiries.

• Managed the hiring process, including job postings, screening applicants, conducting background checks, and organizing interviews.

• Developed and conducted employee orientation and training in coordination with the Executive Director.

• Coordinated payroll functions and ensured accurate deductions and timely processing through an independent firm.

• Managed employee benefit programs, ensuring proper notifications and deductions.

• Handled all risk management activities, including workers' compensation claims, and maintained valid certifications for employees driving on company business.

• Maintained confidentiality in all aspects of employee and resident information.

• Administered accounting functions, including daily deposits, census management, accounts receivable/collections, and accounts payable.

• Ensured timely payments for resident accounts and managed past-due balances.

• Secured and updated Certificates of Insurance for all community vendors.

EDUCATION:

General Studies Blytheville High School 1985–1988 High School Diploma

Associate of Science in Computer Science Alaska Computer Institute, Fairbanks, Alaska 1989–1991

REFERENCES:

Available upon request.

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