Project Manager Client Service

KIMBERLY

WILLIAMS

W O R K E X P E R I E N C E

P R O F I L E

Customer-focused professional with

extensive experience in providing

personalized solutions, maintaining high

satisfaction rates, and fostering strong client

relationships. Skilled in clear communication,

problem-solving, and conflict resolution.

Adaptable and reliable, with a proven track

record of leadership, mentorship, and process

improvement. Committed to integrity and

creating positive, memorable experiences for

clients and colleagues.

Led a team of up to 50 consultants while delivering exceptional client service and maintaining long-term relationships

Resolved customer concerns using strong problem-solving and de-escalation techniques

Mentored and trained new team members to ensure

collaborative performance and consistent service quality Analyzed performance data to implement strategies that improved operational efficiency and client satisfaction Adapted quickly to organizational changes while

maintaining a high level of client trust

Acted as primary liaison between estimators, contractors, and sales staff to ensure clear, effective communication Coordinated project schedules and material deliveries, demonstrating strong organizational skills

Applied problem-solving and critical thinking to meet changing project requirements and client needs

Facilitated cross-team meetings and process improvements to enhance overall project efficiency

Maintained composure in high-stress situations while ensuring client satisfaction

Consultant

Project Manager

The Best You - Remote

LumberTown -Zanesville, OH

E D U C A T I O N

CAMBRIA-ROWE BUSINESS COLLEGE

Diploma

General Secretarial Program

GPA: 3.94

S K I L L S

Customer Service & Satisfaction

Clear Communication & Correspondence

Problem-Solving & Conflict Resolution

Adaptability & Flexibility

Team Leadership & Mentorship

Process Improvement & Data Analysis

Client Relationship Management

Microsoft Office & Computer Systems

Proficiency

Integrity & Professionalism

S O F T S K I L L S

Outgoing/Friendly

Empathetic

Organized

Customer-focused

Positive Attitude

Coachable

Self-Starter

Team Player

Universal Well Services-Punxsutawney, PA

Administrative Assistant

Maintained comprehensive databases for vendor and fleet tracking, ensuring accurate record-keeping

Delegated assignments and monitored performance of maintenance teams, improving service efficiency

Researched and implemented administrative improvements, increasing operational efficiency by 25%

Managed a multimillion-dollar inventory and prepared correspondence with strong attention to detail

Negotiated with vendors to achieve cost savings while maintaining positive relationships

814-***-**** • ***.*****@*****.*** • Oak Island, NC

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