Behavioral Health Office Assistant

Ronetta Hanible

*** **** **** **., *******, LA **084

Cell: 985-***-****

***************@******.***

Profile:

Dynamic, caring and dedicated professional offering versatile office management skills, caregiving and proficiency in Microsoft Office programs. Results-oriented professional, with experience and training in general and medical administration, research, fieldwork, and decision-making; both in a Hospital and Clinic settings. Ability to juggle multiple priorities and meet tight deadlines without compromising quality.

Education:

Elcentro College

Certified Phlebotomy Tech Graduated 2021 4.0 G.P.A.

PCI Health Training Center

Medical Office Assistant Graduated 2009 4.0 G.P.A.

Dallas, TX

John McDonogh Senior High Graduated 1995 3.5 G.P.A.

New Orleans, LA

Professional Experience:

River Place Behavioral Health 02/24-Current

Behavioral Health Assistant

Assist patients with daily living activities like dressing, hygiene, and meals. Help patients with therapeutic activities and group sessions. Provide emotional support and encouragement to patients. Observe and document patient behavior and progress, reporting to supervisors. Administer medication as directed by a healthcare professional. Assist in implementing treatment plans developed by the treatment team. Help patients understand and adhere to their treatment plans. Maintain a safe and clean environment for patients. Assist with crisis intervention and de-escalation techniques.Communicate effectively with patients, families, and other healthcare professionals. Participate in treatment team meetings. Help with intake processes for new clients. Organize documents, answer phones, schedule appointments, and perform other clerical tasks.

Healthmark 07//21-07/23

Medical Records Data Processor

Processing medical record requests. High volume and fast paced environment. Reports directly to the Processing Manager. Assist as needed in overflow processing due to high volume issues and/or coverage issues. Abide by HIPAA guidelines while ensuring the confidentiality of PHI. Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts. Provide feedback regarding request volume and perceived issues. Monitors incoming requests received through various means. General office duties.

Self Employed/Private Duty 07/20-07/21

Nurse Aide

Performs all necessary and requested patient care procedures and monitoring vital signs and other fundamental care actions. Maintains medication, nutrition and physical fitness regimen for appropriate patients. Adhere to HIPAA regulations and guidelines to assure confidentiality. Record fluid intake and output as needed. Assist in daily ADL’s to assure the best practice of care for the patients including catheterization, bathing, bed making, feeding and peri care.

Kalibra Home Health 05/20-07/20

Patient Care Tech/Nurse Aide

Performs all necessary and requested patient care procedures and monitoring vital signs and other fundamental care actions. Maintains medication, nutrition and physical fitness regimen for appropriate patients. Adhere to HIPAA regulations and guidelines to assure confidentiality. Record fluid intake and output as needed. Assist in daily ADL’s to assure the best practice of care for the patients including catheterization, bathing, bed making, feeding and peri care.

Parkland Hospital 06/13-12/13 & 12/15-09/19

Policy & Procedure/Administrative General Clerk 3

Receives, classifies, reconciles, consolidates and/or summarizes documents and information ensuring accuracy. Compiles regular and special reports in accordance with established formats and procedures. Types forms, correspondence and reports. Answers telephones, takes messages, routes calls and provides routine information to callers. Greets visitors, receives information, determines best of course of action for responding to information, and provides information. Serves as a lead worker with regard to assisting with hiring, training, scheduling and evaluating staff to ensure maximum utilization of individual and group capabilities, while providing optimal customer service. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to the supervisor, implements and monitors results as appropriate in support of the overall goals of the department and PHHS. Stays abreast of changes to departmental or hospital procedures or to ensure quality service is provided. Maintains a positive working relationship with co-workers, other employees, and visitors to ensure efficient work processes. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Clerical area. Updated policy and procedure manuals hospital wide using policy manager. Seeks advice and guidance as necessary to ensure proper understanding.

UT Southwestern Medical Center 05/14-12/15

Administrative Assistant

Develops, cultivates, and maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from the program.

Establishes program goals and objectives and directs program evaluation and quality control activities; develops and/or approves schedules, priorities, and standards for achieving goals.

Plans and coordinates special events. Participates in conferences. Presents data and program information. Responsible for design, execution, and effectiveness of the system of internal controls, which provides reasonable assurance that operations are effective and efficient, assets are safeguarded, and financial information is reliable.

Ensures compliance with applicable laws, regulations, policies, and procedures. Reads literature and attends functions to keep abreast of relevant scientific and technical developments related to the program. Performs other duties as assigned.

Interim Home Health 02/13 – 06/13

Medical Administrative Assistant/Medical Records/HR

Checked the dismissal charts for completeness and reported chart record deficiencies to proper nursing staff. Performed release of information according to department procedures. Notified Managers prior to releasing medical information to outside sources, (i.e. DADS). Supervised medical record clerks (2) to maintain standard procedures in accordance with home health care services. Monitored and merged patient records as necessary. Ran criminal background checks and OIG reports. Processed payroll for 25 nurses and office staff in SAM and MAT. Used health information classification codes (i.e., ICD-9-CM, CPT-4, SNOMED, DSM-IV, DRG’s, etc.) to index operations, diagnoses, clinical and lab procedures, and reimbursement/case-mix data in medical records. Had access to PHI necessary to fulfill the above duties and responsibilities. Performs clerical responsibility within the medical records department, as assigned.

Paloma Home Health Agency

Carrollton, TX 06/12-10/12 Temp

Administrative Assistant-

Performs administrative and office support activities for Administrator and Office Manager. Managed health records on electronic systems for Medicaid/Medicare patients. Other duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Retrieved patient documents for billing and processing. Performed other duties as assigned.

American Heart Association

Richardson, TX 05/10-10/11 (Had stroke)

Supervisor Productivity S&P/Lead Customer Care Specialist

Supervised day to day productivity of 50+ CSR inbound/outbound call center; including data entry, and quality team. Maintained and documented work completed on a daily basis; presented the report to the management. Ensure all areas are performing at the highest level by maintaining, enforcing, implementing numerous quality based initiatives. Ensure quality assurance at all service levels for all areas are met. Monitored the timely performance of the employees in the workforce and motivated them to accomplish more. Event planning and task management as an S&P. Provide outstanding customer service through answering consumer questions for inbound and outbound callers in a fast paced environment. Customer resolution and assisting with product-related tasks/activities. Process donations and enter consumer information into the database. Cultivated and assured that the consumer had an easy, enjoyable, and helpful experience with AHA. Performs other duties as assigned.

HMS

Irving, TX 06/09-12/09 Temp

Insurance Verifier

Verified insurance coverage for patients makes written and/or verbal inquiries to third party payers to verify insurance status and pre-certification status and to follow-up payment denials. Performs various clerical tasks to expedite the verification process, including documentation of guarantor information, patient information and protocols, and medical record reproduction. Participated in educational programs, in-service meetings, and workshops. Assisted in other tasks as needed.

Methodist Hospital

Dallas, TX 04/07-09-07 Temp

Office Assistant

Worked in the QSI system to obtain information on Medicaid and Medicare patients. Filed, faxed, and created spreadsheets for payments, refunds, and collections.

Medical Center of Louisiana

New Orleans, LA 08/98-09/05

Administrative Coordinator/PBX Operator

Prepared daily checks, cash, and credit card transactions for deposit. Researched patient accounts to update and verify information received on a daily basis including audit reconciliations, medical records, and insurance information. Xeroxed and filed insurance registers and remittances, retrieved, sorted, processed, and delivered reports. Prepared spreadsheets and word documents to be used in conjunction for detailed collection within the department. Answered switchboard inbound calls. Activated Code Blue Alerts.

Clinical/Administrative Skills

Microsoft Office Suites Vital Signs Filing

Kinnser Medical Records Medical Claims

QSI System Scheduling Medisoft

ICD-9/CPT Coding PBX Operator Insurance Verification

AHA CPR Instructor Moodle Data Entry

EPIC PeopleSoft Customer Service

Pathway/Success Factor

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