Guest Service Customer
Resume:
Maria Isabel Bravo
North Las Vegas, NV *****
*************@*****.***
Challenge team members on their day-to day operations to increase productivity, accountability, motivation and since of ownership. Capable enthusiastic about who I am, what I have to offer others and enjoy every aspect of my job.
Work Experience
Butler, Vip Services-Crockfords
Resorts World Las Vegas - Las Vegas, NV
May 2021 to Present
• Perform day to day operations for the Luxury Services department.
• Interact with high-profile Casino and VIP guests.
• Execute the highest level of guest service standards which are consistent with Resorts World Las Vegas standards and brand attributes.
• Manage and execute guest requests to ensure all matters are completed in a timely manner. Butler
Skyloft- MGM GRAND - Las Vegas, NV
August 2019 to June 2021
Greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.Serve meals and pour drinks for guests.Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.Run errands for guests when necessary.Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.Have a thorough understanding of all spirits and specialty foods in stock. Mini Bar Attendant
ARIA Resort & Casino Las Vegas - Las Vegas, NV
August 2016 to July 2019
1.Maintain the highest level of customer service and display professionalism at all times. 2. Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.
3. Stock the mini-bar cart with the necessary items in order to maintain the par level on a daily basis 3. Checking product expiration dates.
4. Responsible for charging each guest for his use of items in the minibar. 5. Cleaning minibar at all times ensuring exceptional presentation. Server In Suite Dining
The Venetian and Palazzo - Las Vegas, NV
August 2017 to June 2019
1.Provided exceptional customer services to hotel guest. 2. Set tables and trays according to service standards. 3.Transport tables/trays from In-Room Dining area to guest rooms, ensuring all standards of food presentation.
4. Responsible for maintaining complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
5. Daily completion of side work duties.
Banquet Server
Dal Toro Restaurant - Las Vegas, NV
March 2013 to July 2016
Assist with table and banquet hall prep before the event Greet and welcome guests and respond to their requests in a courteous and friendly manner Deliver food from the kitchen and/or prep area to the banquet hall in a timely manner Arrange food on serving trays in an aesthetic manner Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction.
After the banquet, reset banquet room to ensure the readiness of the room for other functions. Supervisor
Fifth Avenue Restaurant Group - Las Vegas, NV
February 2005 to March 2013
Provide superior guest service in a 4.5-million-dollar location. Oversee all front and back of the house restaurant operations As a Certified Trainer, assisted in the coaching and development of fifty members. Assisted in controlling Labor Cost by cross training crew members, and evaluating labor needs daily. Generate weekly, monthly, and annual reports
Analyze staff evaluations and feedback to improve the customer's experience opening and closing procedures. These procedures may include: making bank deposits/preparing cash changes for daily sales within the restaurant
Education
High School Diploma
Desert Pines High School - Las Vegas, NV
2003
Skills
• Computer proficient
Creative Problem Solving
Leadership/ Management
Planning and Organization
Teamwork
Honesty/ Integrity
Positive Attitude
Motivation/ Passion
Bilingual
Quick learner
Proficiency in Food Safety
Understanding
• Billingual
• Restaurant Experience
• Banquet Experience
• Guest Services
Certifications and Licenses
Food Handler Certification
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