Customer Service Call Center
Resume:
Amanda Aguilera
*************@*****.***
North Las Vegas, NV 89031
Skills
●Microsoft Office Suite
●Video conferencing software
●60 WPM typist
●Customer service
●Adaptability
●Verbal communication
●Interpersonal skills
●Problem-solving
●Quality Control
●Call escalation
Experience
September 2017 – May 2025
Pilot, A Maersk Company, North Las Vegas, NV – Call Center Specialist
●Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
●Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
●Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
●Proficient in video conferencing platforms such as Zoom, Teams, and Skype, able to communicate with customers across a variety of channels
July 2015 - August 2017
Zenith Freight, Garden Grove, CA – Customer Care Associate
●Answered incoming customer calls promptly and professionally, providing accurate information and solutions to inquiries
●Assisted customers with billing inquiries, account maintenance, and product/service orders
●Demonstrated strong customer service skills by responding to customer inquiries in a timely and efficient manner
●Handled customer complaints in a professional and courteous manner, escalating issues as needed.
Education
June 2003
Montebello High School, Montebello, CA - Diploma
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