Retail Store Manager

Toshia Williams

Address - *** strange lane Dublin, GA 31021

Contact –**********@*****.*** 478-***-****

CAREER OBJECTIVE

I am a productive and accountable professional who has worked in various fields and gained hands-on skills and customer-service expertise. I am eager to apply my extensive knowledge to a role within the company.

§Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 38 WPM

§Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Critical thinking skills; Time management skills; Trustworthy; Able to work independently. Quick learner and advanced in the skill sets of merchandising and reading and performing resets of planograms.

QUALIFICATIONS

Advanced understanding of the retail business and merchandising Basic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality Legalities HIPAA Community Based Referrals Individual, Group & Community Advocacy Critical Thinking & Crisis Intervention Human Growth & Development Individual & Family Life Cycles Self Care Strategies Appropriate Boundaries Preventative & Remedial Approaches to Public Health Planning & Coordination for Vulnerable Populations Social Welfare Systems Competencies Cultural Diversity & Social Group Dynamics Ethical & Value System Identification

EXPERIENCE

06/2020-present

Premium Retail- Dublin, GA

Retail Merchandiser

I visit specific stores and merchandise specific products; I often do photo audits of merchandise and inventory audits/scans. My job is to leave the merchandise looking better than I found it.

03/2019-06/2020

Unemployed due to Covid-19

During this time, my family came down ill with Covid-19 and we lost some family members as well. This was a time of reflection and obedience for us as we took heed to the warnings and stayed home.

Fiscal Agent– Dublin, GA

Home Health Aide

03/2018-03/2019

Aid family members in caring for the patient by teaching proper ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping

Care for patients by changing bed linens, washing, and ironing laundry, cleaning, or helping with their personal care

Entertain, converse with, or read aloud to patients to keep them mentally engaged and stimulated. Supply mental and emotional stimulation to patients to ensure continued vitality

Maintain exact and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff

Monitor patient condition by accurately attaining and documenting patient vital signs, seeing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets

Provide patients and families with highest level of customer care including emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Supply physical aid to patients as needed

Support patients by supplying personal services, such as, bathing, dressing, and grooming help, use proper opportunities to encourage self-care by showing and supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene

Home Instead– Dublin, GA

11/2017-03/2018

Home Health Aide

Helped family members in caring for the patient by teaching right ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping

Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, or aiding with their personal care

Entertained, conversed with, or read aloud to patients to keep them mentally engaged and stimulated Provided mental and emotional stimulation to patients to ensure continued vitality

Maintained correct and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff

Monitored patient condition by accurately attaining and documenting patient vital signs, seeing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion

Planned, bought, prepared, or served meals to patients or other family members, according to prescribed diets

Provided patients and families with highest level of emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Supplied physical aid to patients as needed

Supported patients by supplying personal services, such as, bathing, dressing, and grooming aid, using proper opportunities to encourage self-care by showing & supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene

Dollar General– Dublin, GA

12/2012-12/2016

Store Manager

Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications

Conferred with potential customers

Monitored customer preferences to decide focus of sales efforts

Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs

Resolved customer complaints about sales and service

Reviewed operational records and reports to project sales and figure out profitability

CERTIFICATIONS

Ultimate Medical Academy – Tampa, FL

Honor Roll third semester

American Red Cross – Dublin, GA

CPR

American Red Cross – Dublin, GA

First Aid

Work ready certificate – Dublin, GA

Silver

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2019

Fully accredited, accelerated program designed to develop skills needed for healthcare and community-setting support and advocacy roles and promote adherence to relevant public policies, rules, and ethical practices including patient confidentiality Program content develops the skills needed for effective communication with patients, assessment of patient needs, identification of life cycle phases and transition points as well as those needed to address issues related to funding, resource allocation, and the design and delivery of high-quality support services. Research, professional writing, critical thinking, and communications skills are emphasized throughout the program.

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