Senior Program Project Manager

LILY J. SPRINGS, PMP

************@*******.*** • 202-***-**** • www.linkedin.com/in/ljsprings

QUALIFICATIONS SUMMARY

Dynamic Senior Program and Project Manager (PMP) with extensive experience leading 5G Private Wireless Network (PWN) and enterprise infrastructure programs across Fortune 500 clients. Recognized for delivering complex, high-impact initiatives that advance digital transformation, operational continuity, and customer experience.

At Verizon, driving program delivery for the 5G PWN portfolio, including successful completion of the Low-Level Design phase for a major East Coast marine port terminal—a mission-critical 24x7 operation now progressing toward an on-air launch in Q2 2026. Concurrently steering a global technology innovation campus deployment on an identical on-time delivery trajectory.

Known for transforming vision into execution through disciplined governance, stakeholder alignment, and enterprise-wide collaboration that accelerates business outcomes and strengthens network resiliency.

Core strengths include:

5G Transport & Backhaul • Program Governance • Enterprise Delivery • Risk & Issue Management • Stakeholder Alignment • Vendor Management • Process Design & Optimization • Executive Communication • Cross-Functional Team Leadership

PROFESSIONAL EXPERIENCE

Senior Program Delivery Lead, 5G Transport & Backhaul — June 2025 – Present

Lead end-to-end delivery for 10 concurrent enterprise customer-funded 5G transport and backhaul projects, coordinating engineering, field operations, and vendor resources.

Oversee the full program lifecycle (intake, planning, execution, testing, and close-out) across multi-region 5G buildouts involving fiber, microwave, and cross-connect infrastructure.

Partner with enterprise clients, internal engineering teams, and third-party providers to align technical requirements, deployment milestones, and operational readiness.

Maintain a governance and risk-management framework (Steering Committee, RAG dashboards, KPI reporting) that reduced schedule slippage by 20% and improved delivery predictability.

Manage vendor negotiations, SOW development, SLA compliance, and escalation for national transport and backhaul programs — improving time-to-market and delivery performance.

Deliver executive-level reporting to Verizon senior leadership on budget adherence, resource utilization, and vendor performance metrics.

Support business justification and budgeting for multi-million-dollar 5G infrastructure investments, expanding Verizon’s network capacity and customer connectivity nationwide.

Key Achievements:

Lead program delivery for Verizon’s 5G Private Wireless Network (PWN) portfolio, managing multiple simultaneous enterprise deployments across complex customer environments.

Directed completion of the Low-Level Design (LLD) customer approval phase for a major East Coast marine port terminal, establishing design assurance for mission-critical 24x7 coverage in high-availability operational zones.

Advanced the program into the installation and deployment phase with an on-air date forecasted for Q2 2026, maintaining all schedule and quality milestones.

Overseeing parallel delivery for a global technology innovation campus, maintaining identical on-time delivery projections and adherence to Verizon’s 5G enterprise delivery standards.

Drive cross-functional governance, vendor performance, and executive reporting across design, transport, and site-readiness phases to ensure seamless enterprise integration.

Program Manager LeapPoint (Omnicom) — July 2024 – March 2025

Spearheaded Adobe Workfront and AEM deployments for enterprise organizations, managing assessments, roadmaps, and system optimization strategies.

Collaborated with client leadership to improve operational efficiency and platform ROI through Workfront and AEM integrations.

Communicated technical solutions to executives, translating complex implementations into measurable business outcomes.

Drove successful project delivery, maintaining an 86% billable rate while exceeding client expectations.

Built and nurtured strong relationships with key stakeholders to enhance collaboration and drive long-term partnerships.

Key Achievements:

Led the end-to-end implementation of Adobe Workfront for a major North American retailer, optimizing workflows for Marketing Campaign Measurement, Customer Insights, Category Analysis, and Performance Reporting teams.

oDrove a 30% improvement in operational efficiency by automating project intake, approval processes, and reporting, reducing manual effort and turnaround time.

oFacilitated cross-functional collaboration between marketing, analytics, and merchandising teams, ensuring seamless integration with existing data ecosystems and reporting tools.

oManaged stakeholder alignment across executive and operational teams, mitigating resistance and increasing adoption through targeted training, executive buy-in, and change management strategies.

oDeveloped and delivered custom dashboards and reporting solutions, improving data-driven decision-making and campaign performance visibility.

oOversaw a multi-phase rollout strategy, ensuring on-time deployment and sustained user adoption across multiple business units.

Technical Delivery Lead/Value Stream Coordinator HCL Tech (Verizon Contractor) — Nov 2023 – July 2024

Ensured tangible business value by managing value streams, coordinating dependencies, and supporting platform roadmaps.

Collaborated with product management and enterprise PMOs to address risks and deliver continuous improvements.

Managed third-party vendors to ensure timely delivery of key platform capabilities.

Provided regular updates to executive leadership, including progress on OKRs and key project milestones.

Key Achievements:

Facilitated the successful rollout of platform enhancements, resulting in increased user adoption and satisfaction.

Identified and resolved critical implementation risks, ensuring on-time delivery of core operational platform features.

Lead Client Specialist, Global Project Management Verizon Business Group — Jan 2022 – Nov 2023

Led SDWAN network transformation for 120+ enterprise locations, optimizing solution execution and reducing escalations by 20% YOY.

Acted as the primary point of contact for clients, ensuring alignment between technical teams and business goals.

Developed detailed project plans, managed budgets, and tracked KPIs to ensure successful project outcomes.

Key Achievements:

Delivered a complex SDWAN solution for a global manufacturing client ahead of schedule and under budget.

Reduced project escalations by streamlining communication channels and enhancing client engagement.

Project Manager, Professional Services Verizon Business Group — Sept 2019 – Jan 2022

Delivered Intelligent Networks, 5G, MEC, and IoT projects, including a 5G Crowd Management platform and global SDWAN solutions.

Managed project risks, budgets, and stakeholder relationships while ensuring successful on-time delivery.

Developed and executed agile methodologies to enhance project delivery.

Key Achievements:

Implemented a 5G Crowd Management solution for a major entertainment venue, improving visitor safety and experience.

Successfully deployed a global SDWAN solution for a Fortune 500 agricultural machinery manufacturer.

Resource Manager Verizon Business Group — Feb 2011 – Aug 2019

Created staffing plans and spearheaded an initiative to achieve 50% PMP certification within the project management team.

Worked closely with practice managers to ensure resource allocation aligned with project needs and business priorities.

Key Achievements:

Increased team efficiency by developing a centralized resource tracking system, reducing project delays.

EDUCATION AND CERTIFICATIONS

Bachelor of Science (BS) in Finance, Bachelor of Arts (BA) in Criminal Justice — University of Maryland, College Park

PMP Certification #2242171 — SAFe Certification — Fundamentals of Agile Certification

SKILLS AND ABILITIES

Proficient in Workfront, reporting and metrics, program management, and risk management.

Skilled in communicating with executives and translating technical solutions into business outcomes.

Proficient in Microsoft Office, Google Suite, Smartsheet, and Prompt Engineering/ChatGPT.

Strong project planning, problem-solving, and mentoring abilities.

Agile methodologies and change management expertise.

REFERENCES AVAILABLE UPON REQUEST

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