Safety Manager Service Delivery

AUNTISTATIA LOWE

**** ***** ***** ** ******* GA *0349 · 678-***-****

*****************@*****.***

To secure an awarding position in a reputable company that will utilize my training, skills, and knowledge to contribute to the growth of the company and my success. EXPERIENCE

6/2023-CURRENT

ASSISTANT SAFETY MANAGER- FIRST TRANSIT/TRANSDEV

• MANAGES THE SAFETY AND TRAINING STAFF

• INVESTIGATES TRAINING AND SAFETY PROBLEMS AND PROVIDES RESOLUTION.

• MANAGE ACCIDENT AND INCIDENT REPORTING, PROCESS REQUIRED INFORMATION IN A TIMELY MANNER, DOCUMENT ACCURATELY, AND WORK WITH CLAIMS, WORKER’S COMPENSATION, AND THE LEADERSHIP TEAM

• ADMINISTERS WORKER’S COMPENSATION PROGRAM

• COORDINATE CLAIMS WITH RISK MANAGEMENT

• MAINTAINS DRIVER AND OTHER SAFETY SENSITIVE EMPLOYEE FILES.

• CONDUCT RANDOMS, REASONABLE SUSPICION, AND AUDITS OF EMPLOYEES

• PROVIDE FEEDBACK TO THE SAFETY AND OPERATIONS TEAMS, ALONG WITH, THE DBES, AND CLIENTS ON SERVICE ITEMS THAT AFFECT SAFETY, PERFORMANCE, AND SERVICE DELIVERY.

1/2023 – 6/2023

LEAD ROAD SUPERVISOR, FIRST TRANSIT

• Conducts assessments, identify potential safety hazards, and report unsafe or risky client pick-up and drop-off locations, and/or behaviors

• Lead over special projects and street operations

• Responsible for assigning DriveCam clips and road observations to Road Supervisors

• Manage accident and incident reporting, process required information in a timely manner, document accurately, and work with claims, worker’s compensation, and the leadership team

• Communicate effectively with Operators, Dispatch, Supervisors, and Clients to ensure education on Safety Protocols, policies, procedures, compliance, and professionalism

• Conduct randoms, reasonable suspicion, and audits of employees

• Provide feedback to the Safety and Operations Teams, along with, the DBEs, and Clients on service items that affect safety, performance, service delivery,

• Facilitate Safety and Training Meetings, re-trainings, and coaching of undesired and unsafe behaviors

6/2018 – 2/2023

ROAD SUPERVISOR, FIRST TRANSIT & MV TRANSPORTATION

• Conduct site checks and road observations according to client and local policy.

• Monitor street operations for on-time performance and schedule and route adherence. 2

• Conduct gate checks at pull-out times ensuring on-time service and proper completion of paperwork (manifest, pre and post trip inspections, etc.)

• Respond to accidents and incidents assisting to manage the situation as well collect all required information, communicate effectively with claims, and complete the accident/incident reports in a timely manner.

• Communicate efficiently with claims, dispatch, and clients.

• Conduct Randoms and reasonable suspicions of employees.

• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.

• Ensures all safety manuals, programs, policies, and practices are current and meet the requirements of the operating division.

• Emphasizes team approach and individual responsibility of all employees to achieve common goals. Assist with different safety procedures for employees (ex. Mirror Station)

• Provides assistance and training to operators on passenger management and other safety related issues.

• Performs operator road checks of operator performances and perform other duties and projects as assigned.

6/2017 – 6/2018

LOT ATTENDANT SUPERVISOR, MV TRANSPORTATION

• Monitor lot operations for on time performance and schedule adherence.

• Conduct gate checks at pull-out ensuring on time performance, proper manifest and pre trip inspections are conducted.

• Maintain vehicle control.

• Made sure lot organization is safe and is in an efficient manner.

• Made sure operators had all needed supplies for their mobility unit

• Communicate with dispatch

9/2016- 6/2017

PARATRANSIT BUS OPERATOR, MV TRANSPORTATION

• Provide safe, reliable, and efficient public transportation and adhere to all driving laws.

• Safely operated a transit motor vehicle transporting clients efficiently to and from different destinations.

• Provide great customer service and perform all duties efficiently.

• Assisted clients with a smile and positive attitude daily while being punctual and having a strong work ethic.

• Communicate with dispatch in a safe and timely manner. 1/2016-9/2016

CUSTOMER SERVICE REPRESENTATIVE, SOUTHEASTRAN

• Accurately and effectively uses trip scheduling and dispatch software (Trapeze)

• Assists callers efficiently and in a polite courteous and professional manner.

• Conducts appropriate screening and eligibility functions.

• Communicated with facilities and/or provider as necessary to assure efficient transportation services.

• Communicated with urgent care and/or discharges with Trip Validation Specialist

• Kept Supervisor informed concerning scheduling and/or service delivery problems. 3

SKILLS:

• MICROSOFT OFFICE

• WEBRISK

• FIRST ADVANTAGE WELLNESS

• DRIVE CAM

• ACCIDENT INVESTIGATION

• SMITH KEY TRAINING

• SAFETY MANAGER TRAINING

EDUCATION

6/1993 TO 5/1997

COLLEGE PREPATORY, HENRY W. GRADY HIGH SCHOOL

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