Customer Service Client Retention
Resume:
An-Nashae Greenland
Jugdeese
St. Mary, Jamaica *876 876-***-****
******************@*****.***
Skype ID: live:.cid.89b2631d6beab6a2
SKILLS Outstanding Client Retention Scalp
PROFESSIONAL SUMMARY Treatments
Observant Hairstylist skilled at managing Cosmetology
customer needs, assessing styles and Hairstyling
recommending optimal choices.Technically Advanced Communication Skills Customer
skilled hair and makeup stylist, recommending consultation
products and looks based on physical
Detail-oriented
characteristics and customer requests. Highly
Highlights and lowlights
coordinated cashier and desk operator with
natural aptitude for multitasking.
WORK HISTORY HEALTHCARE GERIATRIC NURSING(PHYSIO-THERAPHYAID) 01/02/2022 to
23/09/2024 Mr. Rehab
Rehabilitation Centre Limited
● Assessing the unique health needs of elderly patients.
● Overseeing the administration of medications and monitoring for potential side effects. ●
Monitoring the health status of elderly patients.
● Collaborating with other healthcare professionals.
● Implementing measures to prevent falls and other accidents.
● Recommending exercise and carrying out massage
● Using high-tech ultrasound equipment
HAIRSTYLIST&MAKE-UP ARTIST 11/2022 to 2024 Self Employed
● Distributed business cards outside of the salon to generate new
business. Processed payments, entering sales in register for prompt
customer service.
● Suggested treatments and styles to suit customer appearance and
fashion choices.
● Created memorable customer experiences, adding bonus services
such as head and neck massages during appointments.
● Trimmed, cut, and shaped hair and hairpieces based on customer
preference.
● Communicated with clients to understand their needs and wants.
● Applied makeup in a professional manner
● Drew sketches and collected photos to show the make-up styles
clients have in mind.
● Paid attention to other details such as costumes and design
WAITRESS 02/2019 to 01/2022
J & J Restaurant Jamaica
● Resolved guest and employee complaints to maintain complete
customer satisfaction and workforce effectiveness.
● Shared knowledge of menu items and flavors, enabling customers to
make personal decisions based on taste and interest.
● Kept server areas clean and stocked to increase efficiency while
working tables.
● Greeted new customers, discussed specials, and took drink
orders.
● Collaborated with kitchen staff to correctly update
customers on unavailable dishes and wait times.
COSMETOLOGIST 01/2018 to 12/2019 Stay Sweet Hair Care and Retailer
● Kept work areas, tools, and equipment clean and properly sanitized to
minimize disease transfer and health risk of shared environment. ●
Booked appointments, answered phones, greeted clients, handled
payments, and created client service tickets.
● Suggested treatments and styles to suit customer appearance and
fashion choices.
● Developed new techniques to improve the appearance of
customers and provide different looks.
● Identified which items or services consumers want and need.
● Researched new products and services to offer throughout the
business.
● Assembled goods for display and sale at business location.
● Conversed with potential customers to answer questions and
provide more information about products and services.
HOSTESS 01/2015 to 05/2018 Melia Braco Village
• Greet guests as they enter.
• Provided guests with a menu and answered initial questions
• Assigned visitors to the table they like while bearing in mind table
.
rotation to ensure that servers have the appropriate amount of
guests. • Engage with guests to ensure they are happy with food and
services. • Responded to complaints and helped to resolve them.
• Answered phone calls, took reservations and answered
questions.
• Helped with the other positions in the restaurant as
needed
HOUSEKEEPER 03/2009 to 06/2011 Afiba View Villa
● Dusted picture frames and wall hangings with cloth.
Hand-dusted and wiped down office furniture, fixtures, and window sills
to keep areas clean and comfortable.
● Disinfected and mopped bathrooms to keep facilities sanitary and
clean.
● Maintained clean and comfortable environments in
commercial buildings by vacuuming, cleaning windows, and
dusting.
● Cleaned and stocked guest rooms by replacing used towels and
linens vacuuming floors, making beds, and restocking bathroom items.
EDUCATION Distinction College 9/2023
Oracabessa Hospitality Training Centre 02/2010
Oracabessa High School 07/2005
REFERENCES
Towanna Anderson
Executive Chef
Sharona Laing
Chef
Tori-Ann Brown
Youth President
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