General Manager
Resume:
Contact
*************@*****.**
m
Education
Valencia College
Associate of Science,
Nursing
Penn Foster High
School
High School Diploma
Skills
Customer Handling,
Operations
Management, Team
Leadership, Inventory
Management, Health
and Safety, Performance
Management
Isha Otero Saavedra
Experience
Protein Factory Jun 2025 - Present
General Manager
• . I am responsible for managing daily café operations, including opening and closing procedures, cleanliness, and equipment maintenance.
• I recruit, train, and lead baristas, kitchen staff, and shift supervisors while creating efficient schedules and promoting teamwork.
• I ensure every guest receives outstanding service and resolve customer concerns quickly and professionally.
• I oversee ordering, inventory control, and supplier relationships to maintain consistent product quality and availability.
• I monitor daily sales, handle cash management, and implement cost-control measures to support profitability.
• I plan and execute marketing initiatives, local
promotions, and community partnerships to increase brand visibility.
• I ensure compliance with all health, safety, and food sanitation regulations.
• I prepare operational and financial reports to track performance and identify growth opportunities.
Getix Health Oct 2024 - May 2025
Customer Service Representative
Getix Health, October 2024-Present
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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Respond to patient inquiries regarding medical bills, insurance claims, and payment plans in a professional and courteous manner.
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Conduct insurance follow-up activities to verify coverage, process claims, and resolve denials or rejections.
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Review and update patient account information to ensure accuracy and compliance.
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Make outbound calls to collect outstanding balances and explain billing details or payment options to patients.
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Maintain detailed documentation of interactions and account resolutions in the system.
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Comply with HIPAA guidelines and maintain patient
confidentiality at all times.
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Identify and escalate complex issues to supervisors or the appropriate department when necessary.
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Interpret Explanation of Benefits (EOBs) and insurance remittance advice to resolve billing discrepancies.
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Navigate multiple systems and databases to access and update account information.
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Meet performance goals related to call quality, customer satisfaction, and collection efficiency.
Disney College Program May 2024 - Aug 2024
Operation Cast Member
Disney College Program, May 2024-August 2024
Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
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Managed approximately 30 incoming calls, emails, and faxes per day from customers.
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Ensured smooth operations, coordinating tasks among team members to meet deadlines.
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Reduced customer complaints by providing exceptional service and addressing concerns promptly.
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Maintained safe working environment by enforcing strict adherence to company policies and procedures.
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Conducted regular performance evaluations, providing constructive feedback for team improvement.
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Enhanced operational efficiency by streamlining processes and implementing new procedures.
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Supported successful events by overseeing logistics, staff management, and guest services.
Protein Factory Nutrition Jul 2023 - Apr 2024
Barista/Assistant Manager
Protein Factory Nutrition, July 2023-April 2024
Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
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Maintained a clean and professional appearance and dining area for guest satisfaction.
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Delivered excellent customer service and prompt food and beverage delivery.
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Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing
their needs.
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Cleaned counters, machines, utensils, and seating areas daily.
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Contributed to a positive team environment through effective communication and collaboration with
colleagues.
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Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty. Pizza Hut Jan 2023 - Jul 2023
Crew Trainer
Pizza Hut, January 2023-July 2023
Responsible for instructing new employees on how to perform their job duties.
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Thought new hires how to take orders from customers, run the register, prepare and wrap food, and distribute food to the customers accurately.
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Performed cleaning tasks daily while also keeping track of employees tasks being completed.
Little Greek Fresh Grill Mar 2022 - Dec 2022
Crew Member and Assistant Manager
Little Greek Fresh Grill, March 2022-December 2022 Guest hospitality top of mind, this includes ensuring guests are taken care of quickly and efficiently.
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Took orders on the POS, worked with taking payment and giving change, executing speed and accuracy in
packaging as well as taking care of guests in the dining room.
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Fast and accurate ticket reading ability.
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Expo/Packing Orders.
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Cleaning Dining Room.
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Portioning Sauces.
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Positive attitude and willingness to learn in a fast paced, quality driven environment.
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