Customer Service Client Support

Shanna Cochran

*** ********* *****

Atlanta, GA *0349

Phone: 973-***-****

Email: ***********@******.***

Professional Summary

Friendly, detail-oriented, and customer-focused professional with over 10 years of experience in client support, customer service, and problem resolution. Skilled in managing customer interactions through phone, email, and chat, while maintaining a professional and approachable demeanor. Proficient in CRM systems and dedicated to delivering quality service. Seeking a Customer Service Specialist position to leverage my communication and problem-solving skills.

Professional Experience

Customer Service Manager

Responsibilities:

- Managed a team of customer service representatives, ensuring prompt and professional client support.

- Trained staff on customer engagement strategies and efficient problem resolution.

- Handled escalated customer complaints and maintained detailed records in CRM systems.

- Fostered a positive and team-oriented environment to improve service outcomes.

Customer Service Representative/Tech Support

Responsibilities:

- Assisted customers via phone and email, resolving technical and service-related issues.

- Maintained up-to-date client records, processed orders, and documented interactions accurately.

- Provided clear and effective communication to address client concerns and feedback.

- Collaborated with team members to ensure consistent and efficient service.

Education

Master of Arts in Media Design, Full Sail University, Winter Park, FL August 2011

Bachelor of Arts in Music, Oakwood University, Huntsville, AL May 2009

Skills

- Customer Service Excellence

- Clear and Professional Communication

- Conflict Resolution and Problem Solving

- Multitasking and Time Management

- CRM System Proficiency

- Team Collaboration

- Phone, Email, and Chat Support

- Positive and Professional Attitude

- Record Keeping and Documentation

- Adaptability and Learning Mindset

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