Customer Service
Resume:
CONTACT
EDUCATION
Lecanto High School, Lecanto, FL
June 2019 - April 2023
Florida Gulf Coast University, Fort
Myers
KEY SKILLS
Ariana Crawford
Bartender, Server, Host, Food Runner, Busser
I describe myself as a communicative customer service professional motivated to maintaing satisfaction with all guests while contributing to company success. A results-oriented restaurant server with 7 years of experience in a fast-paced environment. Skilled in upselling, maintaining customer satisfaction, and providing excellent service in high-volume restaurants. I provide an upbeat and positive personality while on the floor with customers with a friendly smile on my face.
PROFESSIONAL EXPERIENCE
Bartender, Server, Food Runner May 2024 - October 2025 Nevermind Awesome Bar & Eatery Chicago, IL
Server, Host March 2023 - June 2024
Naples Flatbread Kitchen & Bar Estero, Florida
Residence Coordinator November 2022 - March 2023 Yellowstone Club Gallagher, Montana
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4785 Barkley Cir, 15
High School Diploma
Played varsity sports all 4 years
Team captain & co-captain for
basketball, flag football, and track
& field.
In several clubs and held
positions such as treasurer,
secretary and bookkeeper.
Associates Psychology
Customer service
Upselling techniques
Guest relations
Time management
Multi-tasking
Event Planning
Supply & Inventory Management
Empathy & Patience
Written & Oral Communication
Provide service to 80+ customers daily, consistently achieving a guest satisfaction rating of 95%
Actively upsell daily specials and premium beverages, contributing to a 10% increase in average check amounts
Collaborate with kitchen and front-of-house teams to deliver fast and efficient service
As lead bartender on weekend nights, ensure team members prepare quality drinks and collect payments accurately
Create custom cocktails and shots for the club
Help inventory and order supplies and stock for the club Trained new hires to prepare drinks properly and keep bar area clean and organized
Demonstrated a strong sense of urgency and ability to serve multiple customers at once
Offered food and drink recommendations
Ensured guest orders were accurate and delivered in a timely manner, achieving consistent positive feedback
Assisted in managing guest complaints and resolving issues promptly to maintain high satisfaction levels
Maintained cleanliness and organization of dining areas, supporting overall restaurant efficiency
Greeted & escorted all guests to their designated tables. Handled restaurant POS software with effiency.
Organized table plans and booking reservations
Answered incoming calls and emails in a warm and professional manner Meet & greet potential sales guests.
Attened to residents' needs & wants during their stayin a timely manner. Prepped rental homes & units for upcoming renters. Met with property managers to discuss proper upkeep of rental homes. CERTIFICATIONS
Answer front desk phone & help guests with questions and concerns daily.
Compiled residents' daily activities & quantities of supplies used to prepare reports.
Responded to crisis situations quickly to maintain calm, cool and collected.
ServSafe Food Handler Certification, May 2018
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