Customer Service High School

High School Diploma

Microsoft ***

Park Center Sr High School • 2008

Microsoft

C U S T O M E R S E R V I C E A G E N T

S K I L L S

S U M M A R Y

W O R K E X P E R I E N C E

E D U C A T I O N

C E R T I F I C A T I O N S

DEBORAH WILSON

Dedicated and enthusiastic team player with a positive and outgoing personality. Committed to ensuring customer satisfaction and driving company success. Skilled in optimizing processes for efficiency and quality. A dynamic and articulate individual with a strong focus on building relationships, fostering partnerships, and driving business growth. 507-***-**** **********@*****.***

Brooklyn Park, MN 55443

Customer Service

Microsoft Office Suite

Inbound & Outbound Calling

Complex Problem-Solving

Teamwork & Collaboration

Attention to Detail

Critical Thinking

Typing Proficiency (40 WPM)

Developed strong relationships with clients, resulting in repeat business and positive feedback. Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures. Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally. Developed and maintained software applications

Conducted code reviews and provided feedback to improve code quality Developed and executed unit tests and performed system testing to ensure software quality Troubleshot and resolved software defects and issues Responded to customer requests for products, services, and company information. Educated customers about billing, payment processing and support policies and procedures. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. Trained new personnel regarding company operations, policies and services. Delivered prompt service to prioritize customer needs. Customer Service Advocate

Customer Support Specialist

Customer Service Associate

Master of Art in Human Services

Vertical Screen Inc • March 2023 - June 2025

Rose International Inc • July 2019 - February 2023 Randstad • January 2017–July 2019

University of the Rockies • 2017

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