Customer Service Care
Resume:
CHAHARAZOID V BELL-HESTER (Sherry)
** ********* ****, ****** **** AR 72210 Cell: 501-***-**** Email: **********@*****.***
Professional Summary
A highly organized and hard-working individual looking to secure a position within a reputable organization where my training and skills can be utilized. I have solid leadership skills and I demonstrate a strong work ethic. I am self-motivated and excel in a fast paced work environment.
Awards/Accomplishments
06/2007 - First Collection Services: Promoted to Clerical Specialist after 3 weeks of employment.
12/2008 - First Collection Services: Employee of the month
Work Experience
Feed Prep/Animal Technician: NCTR/Bionetics Corp, Jefferson, AR
May 2020 to June 2025
Prepare animal diets. Deliver diets to animal areas. Support animal gavaging as needed.
Monitor my time records. Repsonsible for proper signatures on the areas documentation.
Correspond with Rodent & Primate facilities regarding their diets. Monitor produce inventory quantity and freshness. Perform daily health checks and animal room environmental checks according to established procedure. Promptly report any animal health or room conditions issues to the area supervisor.
Properly handle and restrain various species of laboratory animals. Feed and provide water to animals as directed. Complete animal cage changes and sanitation as required, or as special conditions warrant. Properly mix and handle solutions for cleaning and sanitation. Maintain required levels of sanitation by sweeping, mopping, dusting and scrubbing on a daily, weekly and quarterly basis as instructed. Properly and safely operate mechanical sanitation and sterilization equipment. Input various types of information into the appropriate computerized or manual animal data collection system. Monitor animal rooms, area and vehicle reports on a daily, weekly and/or monthly basis as required. Assist staff veterinarians in surgical and necropsy procedures. Perform animal treatments as prescribed by staff veterinarians. Properly record treatments and/or results. Must wear/utilize protective equipment required for entry into restricted areas and performance of tasks as specified in applicable safety regulations and/or Standard Operating Procedures. Perform euthanasia (humane death) of laboratory animals as directed. Dispose of carcasses in accordance with applicable regulations. Decontamination of animal cages, associated equipment and dosing appliances as directed by experimental protocol or the NCTR Safety Office. Set up breeding pairs of animals. Verify mating by observation of sperm checks, vaginal plugs and/or vaginal smears. Record information such as pregnancies, births, number of neonates by sex and total number in litter. Responsible for the collection of environmental (water, air, feed, bedding, waste, etc.) and diagnostic (blood, saliva, feces, urine, etc.) samples and completion of required sample collection reports and other submission forms. Operate government and company vehicles in a safe and proper manner.
Customer Care/Collections Supervisor:
First Collection Services, Mabelvale, Arkansas
May 2009 - May 2020
As a Supervisor I was responsible for making sure the customer service associates collected on delinquent accounts for Yellow Pages. Trained and supervised up to 30 customer care associates on how to address customer questions and concerns, and call handling policies and procedures for managing accounts. Assured quality control by monitoring customer service associates calls to client. 100% responsible for scheduling adequate phone coverage for each department. Managed to ensure response time of 30 seconds for 90% of inbound and outbound calls. Co-facilitated weekly conference calls with Senior Management within corporate office of Yellow Pages. Reviewed and processed timecards, ensuring accuracy and compliance with United States Labor Laws. Monitored operations to ensure adherence to service level standards and company/department policies and procedures. Provided coaching and mentoring to customer service team leads and customer service associates. Was responsible for performance appraisals, disciplinary actions, interviewing/hiring, promotions and salary changes. Communicated with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Tracked and reported customer service associates performance against objectives and goals, i.e. quality, call volume, customer satisfaction, etc.
Customer Care Finance Liaison:
First Collection Services, Mabelvale, Arkansas
June 2007 - May 2009
My main role as a Customer Care Finance Liaison was to review customer payment forms, whether in Automated Clearing House (ACH) format or credit card form, to assure accuracy. This role included my ability to efficiently process each payment. Provided administrative support to the Vice President and Customer Care Manager. Generated thousands of error spreadsheet reports for the Vice President and Customer Care Manager.
Education
Dollarway High School - Pine Bluff, AR
High School Diploma
University of Arkansas at Pine Bluff - Pine Bluff, AR
Coursework completed
Southeast Arkansas College - Pine Bluff, AR Coursework completed
Longview College – Longview, MO
Coursework completed
Skills
Verbal Communication
Planning and Scheduling
Attention to detail
Written Communication
Administrative Support
Data Collection
Microsoft Office
GLP 2021
HIPAA certified 2019
FDCPA certified 2019
AALAS certified 1996
Eclipse System
Animal Husbandry
Multigen System
Citrix System
References
Christine Summage-West
Little Rock, AR 72210
Louisa Hayes
Woodson, AR 72180
Donna Lee-Thomas
Pine Bluff, AR 71603
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