Administrative Assistant Human Resources

MM II CC HH EE LL LL EE LL EE VV YY

*** ****** **** **********, ** 15221 *****.****@*****.*** Cell 412-***-**** Home 412-***-**** SS EE NN II OO RR LLEEVVEELL AADDMMIINNIISSTTRRAATTIIVVEE AASSSSIISSTTAANNTT /BBUUSSIINNEESSSS SSUUPPPPOORRTT PPRROOFFEESSSSIIOONNAALL HUMAN RESOURCES ADMINISTRATION / CLIENT RELATIONS / CALENDAR MANAGEMENT / PROCESS IMPROVEMENT Dynamic, polished and successful Administrative Assistant with a demonstrated track record of providing high level support, project management and client relationship management in a variety of Industries. Poised and dignified with the ability to effectively manage day to day requirements in a high stress environment while streamlining and enhancing interdepartmental efficiencies. Eager to contribute advanced communication, training development and leadership skills toward optimizing the goals of a world-class employer in an Administrative Assistant role. Influential communicator with the ability to transform business processes and impact business outcomes.

CC OO RR EE CC OO MM PP EE TT EE NN CC II EE SS

Thrive in a Demanding Environment

Manage Multiple/Simultaneous Projects

Travel Coordination/Process Expense Reports

Database/Mail Merge Applications

Use Discretion/Handle Sensitive Data

Superior Time Management/Multi-Tasking

Schedule/Calendar Management

Self Starter/Natural Leadership Style

Persuasive and Effective Communicator

Dynamic and Creative Writing/Editing Skills

Human Resources Support/Employee Relations

Streamline Workflow/Enhance Efficiencies

Sales Processes/Client Relationship Management

Technical Proficiency/Highly Computer Literate

PP RR OO FF EE SS SS II OO NN AA LL HH II SS TT OO RR YY 2015 to 2017: UPMC Work Partners, Pittsburgh, PA – Claims Examiner

Establish and review claims within the claims management system to ensure completeness and accuracy, identifying submissions requiring additional coding.

Expertly assess and determine eligibility for workers’ compensation benefits, calculating and assigning financial reserves as appropriate to support each claim status at set-up.

Participate and contribute to team meetings to develop ideas, suggestions and feedback to streamline processes and maximize program management efficiencies.

Analyze daily validation and error reports, timely resolving discrepancies as needed.

Professionally and timely address inquiries from clients, injured employees, providers and attorneys, fostering positive public relations through relationship management expertise.

Facilitate team and organization success by identifying and completing additional tasks as assigned or as needed to ensure smooth and comprehensive customer support. 2011 to 2015: UPMC Work Partners, Pittsburgh, PA - Intake Coordinator

Managed intake coordination efforts for Short-Term Disability, FMLA and Workers Compensation claims in a fast paced environment.

Answered incoming phone calls, responded to customer issues and ensured top level customer service; maintaining absolute confidentiality of all data, coordinating with internal business units to resolve customer issues or complaints.

Identified and escalated priority issues as needed; routed calls to appropriate teams and maintained communication with internal departments to ensure timely completion/review of claims.

Maintained outbound calls logs, claim data and tracking information into internal database. 2009 to 2011: UPMC Sports Medicine, Pittsburgh, PA - Patient Information Coordinator

Provided outstanding customer service for patients arriving for treatment at the UPMC Sports Medicine complex; gathered patient information, verified insurance data, updated personal changes and collected payments, while conforming to strict timelines for appointments.

Leveraged strong computer and technical skills to manage a variety of patient billing and informational databases; contributed positive, proactive attitude toward supporting a customer focused environment. MM II CC HH EE LL LL EE LL EE VV YY PPAAGGEE 22

907 Roland Road Pittsburgh, PA 15221 *****.****@*****.*** Cell 412-***-**** Home 412-***-**** 2008 to 2009: Wachovia Securities, Pittsburgh, PA - Client Associate

Provided hands-on, highly effective business support for Financial Advisor tasked with the development client relationships for the purpose of selling securities and investment products.

Instrumental in developing a culture of client service excellence; worked with clients of all levels of financial standing to create long-standing, trusting partnerships and successfully encouraged referral patterns to increase overall client base.

Troubleshot and resolved issues by phone or email; responded to inquiries, expedited orders, managed client files and processed a high volume of mailings.

Championed the development and integration of marketing, promotions and communications strategies to reach previously untapped markets; coordinated and executed special events and public speaking engagements to drive awareness and generate new leads.

Developed and deployed stringent client relations and retention programs to drive business success; organized and executed client facing meetings and events to solidify relationships and support referral strategies.

Applied dynamic technical and computer savvy to maintain documents and automate common business processes; planned and coordinated travel and events as needed. 1998 to 2007: PNC BANK, N.A., Pittsburgh, PA

2005 to 2007: Account Services Team Specialist, PNC Advisors

Began tenure within organization as a Customer Service Specialist and gained successive, ongoing promotions based on performance and dedication to excellence.

Provided day to day administrative, client relations and coordination assistance to a team of Investment Advisors for this large financial institution with over $93B in assets.

Collaborated with key executives to facilitate the orientation and on-boarding processes for new staff members; track time and attendance data, developed payroll reports and participated in the performance management of staff members.

Instrumental in the development and implementation of first ever policies and procedures manual for department, contributing to the streamlining and standardization of internal business processes for greater efficiency and productivity.

Processed payments and disbursements; collaborated with clients to define critical account information and monitored accounts for overdraft fees.

2004 to 2005: Sales and Service Coordinator, Wealth Management

Worked with Banking Advisors to establish and retain new accounts; performed new staff on-boarding and orientation processes and interacted with clients to answer inquires and resolve issues.

Developed a detailed policy and procedure manual for use in the training and development of new and existing staff members, providing cohesion and continuity in performance processes. Additional Related History

PNC BANK, N.A., Pittsburgh, PA

Product Client Relations, Consumer Loans

Floor Plan Administrator

Lease Customer Service Specialist

EE DD UU CC AA TT II OO NN /PP RR OO FF EE SS SS II OO NN AA LL DD EE VV EE LL OO PP MM EE NN TT AIB (American Institute of Banking): Introduction to Mortgage Lending and Principles of Banking. Member, Pittsburgh Young Professionals

Member, New Pittsburgh Collaborative

Technical Proficiencies: MS Office, Lotus Notes, Outlook, PeopleSoft, Oracle, RiskMaster, LeaveLink, Genesys, EPIC, UPAY, Charge Entry, ACLS, CMS, OLNACS, Fiserv/LeMans, Pinacle® for Windows, Forte, Systemware, Infospan, Siebel, AM Trust, Co Pilot, and Datarak.

Contact this candidate