Patient Care Customer Service
Resume:
Cassie Perryman
Email: ******.************@*****.***
SUMMARY
Dedicated and compassionate student with hands-on experience in patient care, child supervision, and recreational program management. Seeking to leverage my skills and experience in a clinical setting while going to pursue a Bachelor of Science in Nursing at West Coast University. Always willing to learn new things in a variety of fields. SKILLS
● Patient Services
● Communication
● Time management
● Team work
● Critical thinking
● Organization
● Adaptability
● Customer Service
EXPERIENCE
CPR Certified
Patient Care Technician / Long Beach Memorial Medical Center - Long Beach, California Med Surg/Oncology
Started: 01/2023
- Current
● Provide assistance with clerical duties, including answering phone calls from doctors and external sources.
● Proactively identify and resolve questions, ensuring patient safety, comfort, and satisfaction
● Assist in walking patients when needed and manage patient admissions and discharges in a timely manner.
● Maintain a clean and organized workplace, contributing to a positive patient environment.
● Provided direct patient care and assistance to healthcare team members.
● Maintained accurate records of patient care, condition, progress, and concerns.
● Responded to light signal calls to assist patients with needs.
● Assisted with patient admissions, discharges, and transfers. Recreation Leader II / Long Beach Recreation - Long Beach 05/2022 - 09/2023
● Assisted with the planning, organizing and supervision of recreation activities for children.
● Conducted safety inspections of equipment prior to use.
● Monitored participants during recreational activities to ensure safety guidelines were followed.
● Maintained communication with parents and guardians regarding their child's progress in the program.
● Ensured facility rules and regulations were enforced throughout all programs and activities.
● Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
● Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
● Engaged with participants to encourage involvement in different recreational activities.
● Established long-lasting relationships with both staff members and students to support program success.
● Promoted recreational activities to encourage participation in events. After-School Program Leader / Kids Club Daycare - Long Beach 08/2021 - 10/2022
● Organized and supervised daily activities for students in the after-school program.
● Developed lesson plans and educational activities to engage students.
● Assisted with homework assignments, projects, and tests.
● Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
● Led group discussions and activities related to character building topics such as respect, responsibility, and community service.
● Encouraged positive behavior among students through positive reinforcement techniques.
● Ensured safety of all participants at all times while participating in after-school program events.
● Monitored student performance throughout the program duration.
● Organized recreational activities such as sports tournaments or arts and crafts sessions. EDUCATION
Lakewood High School
GED given 06/2020
Currently Enrolled:
West Coast University: Nursing
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