Front Desk Associate
Resume:
ALLA DYFORT
Spokane, WA *****
********@******.***
Professional Summary
Resourceful and customer-focused front desk associate and reservations agent with 15+ years of experience in high-pressure environments, including healthcare and the airline industry. Proven ability to manage busy phone lines, schedule appointments, and facilitate educational groups for clients. Skilled in multitasking, de-escalation, and providing exceptional customer service, ensuring client satisfaction in both outpatient and emergency settings. Bilingual with strong organizational and administrative skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front desk associate and administration
ADEPT outpatient behavioral treatment center-Spokane, WA August 2023 to April 2025
Checked in clients for groups daily. Answered incoming phone calls, scheduled for intakes & assessments. Faxed paperwork requesting records. Filed physical charts. Completed end of month reports. Handled all duties & tasks of front desk & administrator position. Facilitated educational group once a week with 20 to 30 clients struggling with substance use. Utilized motivational interviewing & trauma informed skills. Dr-escalated situations remained calm & compassionate. Navigated clients with local resources. Certified Recovery Peer Specialist/ Navigator
Pioneer Human Services-Spokane, WA
February 2022 to June 2023
Worked closely with clients who struggled with substance use & or mental challenges. Helped to navigate resources for clients who experienced homelessness. Managed caseload of 25 to 30 people. Worked with BHU unit SPD & did outreach. Responded to crisis situations & transferred clients to shelters & helped navigate resources such as housing, local food banks, gas cards, bus passes, self help groups & worked closely sharing my lived experience when appropriate. Facilitated groups, taught Narcan class at different organizations. Did outreach on Wednesday afternoons at needle exchange at Spokane regional health department. Completed intakes. Worked closely with Stabilization Center & other detox facilities to get clients into detox. Advocated on clients behalf at the community court on Monday & Tuesday mornings. Attended mental health court once a week. Entered information daily into ETO. Utilized motivational interviewing & met clients where they’re at in their journey & so they could advocate on their own behalf and stay accountable for their recovery.
Unit Secretary/Monitor Tech
Holy Family Medical Center emergency department-Spokane, WA May 2006 to December 2021
Worked different schedules at busy Emergency department. Multitasking between answering multi line phone calls & transferring to the right Dr or nurses station. Calling doctors on call for trauma, cardiac, stroke patients. Typed up discharged instructions per Dr’s instructions. Announced overhead alerts for appropriate staff to respond to ER. Such as lab, iv therapy, pediatric staff. Faxed pharmacy orders stat to internal pharmacy.
Prioritized my work my load assisting 5 to 6 Doctors per shift & focused on staying organized. Used self awareness of HIPPA & patient confidentiality. Education
Airlines, Travel & Hospitality diploma in Airlines & Travel Specialist International Air and Hospitality Academy-Vancouver, WA March 1998 to October 1998
High school diploma
Hellgate High School-Missoula, MT
September 1993 to June 1997
Skills
• Multitasking (10+ years)
• Collaboration (10+ years)
• Creativity (10+ years)
• Problem solving (10+ years)
• Work ethic (10+ years)
• Critical thinking (10+ years)
• Phone etiquette (10+ years)
• Organizational skills (10+ years)
• Computer skills (10+ years)
• Customer service (10+ years)
• Conflict resolution (10+ years)
• Administrative experience
• Adaptability (10+ years)
• Decision making (10+ years)
• Time management (10+ years)
• Office experience (10+ years)
• Data entry (10+ years)
• Leadership (10+ years)
• De-escalation (10+ years)
• Front desk
• Microsoft Excel (10+ years)
• Bilingual (10+ years)
• Active listening (10+ years)
• Microsoft Office (10+ years)
• Interpersonal skills (10+ years)
Languages
• Russian &. English - Fluent
Certifications and Licenses
CPI & Right response certified
February 2022 to Present
Narcan trainer certified
August 2021 to Present
Motivational interviewing certified
August 2021 to Present
Group facilitator
August 2020 to Present
Certified peer support counselor in WA
June 2020 to Present
Driver's License
CPR & First Aid Certification
April 2024 to April 2026
Additional Information
Enjoy working with people. All my work experience involves working directly in person & or over phone.
Enjoy challenge. Have strong work ethics. Reliable. Team player. Enjoy taking initiative to be a leader. Use critical thinking.
Go above & beyond. Active listener.
Staying professional implementing healthy boundaries from day one. Staying personable providing superior customer service. Strongly believe there’s always room for improvement. Always eager to gain more knowledge & take additional trainings to excel at duties & work excepted of me to do.
I believe I am a great asset to company. With skills, trainings, experience & knowledge. Adapt easy to change when needed & a fast learner. Not afraid to ask questions if something needs clarification from management or co worker.
Positive attitude can make a huge impact on a person’s day & in a long run, their life. Flexible & will always offer my help whenever company needs coverage at the last minute or unexpected things come up. Responsible & people can count on me to show up on time. Personable, compassionate & ready to work leaving personal life at home with the smile on my face.
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