Customer Service Women's
Resume:
Master Of Arts:
Public Administration
Rutgers University
Newark, New Jersey, NJ
Bachelor Of Arts:
Political Science And Criminal
Justice
Caldwell University
Caldwell
**************@*****.***
Union, NJ 07083
Skills
• Communication skills
• Document preparation
• Team collaboration
• Customer service
• Time management
• Phone etiquette
• Critical thinking
• Problem solving
• Leadership
• Microsoft Office
Education And Training
Accomplishments
Alpha Phi Sigma - The National
Criminal Justice Honor Society
•
Pi Sigma Alpha - The National
Political Science Honor Society
•
President of Sociology and
Criminal Justice Club
•
NCAA DII Caldwell University
Women's Soccer Team
•
Rutgers Newark - Women's Soccer Graduate Coordinator Newark, NJ
08/2025 - Current
Law Offices Of Montell Figgins - Legal Secretary
Newark, New Jersey
02/2025 - 07/2025
The Halal Guys - Assistant General Manager
Union, NJ
08/2020 - 05/2025
Miller And Borgen Legal Services - Legal Intern
Spotswood, New Jersey
01/2024 - 05/2024
Mariana Ferreira
Experience
Provided guidance to students on academic resources and support services available.
•
• Assisted in developing practice plans and training sessions for student-athletes. Analyzed opponents' strategies and performance to develop effective game plans.
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Conducted recruiting visits with prospective student-athletes to discuss program offerings and expectations.
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Provided administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
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• Communicated with clients to provide updates on case progress and inquiries. Prepared legal documents and correspondence for court filings and client communication.
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• Processed and distributed invoices to bill clients. Assisted in managing daily operations and staff scheduling for busy restaurant environment.
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Implemented training programs to enhance employee performance and service quality.
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Monitored inventory levels and coordinated supplies with vendors for smooth operations.
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• Developed customer service protocols to improve guest satisfaction and loyalty. Provided training, guidance, and support to staff members on proper procedures and policies.
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Researched legal precedents to support case preparation and strategy development.
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Assisted attorneys in managing case files and maintaining organized documentation.
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• Collaborated with team members to prepare for court hearings and trials.
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