Customer Service Human Resources

Summary

Results-oriented Visionary Paralegal/Human Resources/Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration, HR, including policy development, performance management and benefits administration...Customer Service proficient at flexing and bending with change. Practiced in resolving internal and external customer concerns in a professional and calm manner. Experience

Temp Services Florissant, Mo

Manager - Various Roles 03/2003 - Present

Managed the work of employees, increasing crew efficiency Provided customer service and was involved in training new team members each month Continually updated a leadership resume and honed skills by participating in various management trainings Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Offered strong customer service skills, keeping customers satisfied and increasing sales annually Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Recruited paid staff members to assist with event management and implementation of a volunteer retention bonus program

Maintained a clean and safe work environment, resulting in a % reduction in complaints filed with management and a % increase in crew satisfaction

Communicated with customers daily, provided friendly and courteous service, and answered questions Trained and supervised new employees on customer service training, including minute script recitation, conflict resolution, and data entry practices

Maintained thorough knowledge of store merchandise and gained extensive knowledge of new and non-traditional product lines

Trained store personnel on how to interact with customers, not just sell items Used a complete cash receipt system to track daily sales and inventory and calculate tips Operated POS cash register, handling transactions daily, and counted the money in cash drawers to ensure accuracy Trained new employees in customer service script recitation, conflict resolution, and data entry practices Developed a presentation and training manual for staff to use in customer service interactions Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards Upheld the highest standards of cleanliness and staff conduct and reduced complaints Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Wrote a monthly sales report, updated it daily, and provided feedback on store performance Wrote weekly reports for each store for the store manager and reported performance to management Trained store personnel on the company's products, services, customer service, and appreciation Performed software testing, provided 24/7 support to clients, and developed plans for future software development Designed and implemented updates, features, and applications for new and existing products Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers Implemented a new order-filling process, reducing order confusion, errors, and rework Attended and chaired board meetings and executive committee meetings, leading to the adoption of an action plan by the board

Organized approximately volunteer events that raised ~donations Developed relationships with new staff members, and assisted existing staff members in their career development Communicated with physicians and other nurses regarding any medical concerns. Performed hours of direct patient care per week.

Fulfilled licensing requirements for the state of Missouri, Illinois and the federal government. Followed all state and federal guidelines for medication administration Evaluated and provided care for patients in the emergency department, providing immediate care to prevent long-term complications

Communicated effectively with charge nurses and nurses on the floor, creating a more efficient and productive environment

CATHERINE MUES

314-***-**** ************@*****.*** Florissant, MO Detailed and recorded patient histories in electronic medical records Performed wellness checks and provided geriatric care LAW FIRM Saint Charles, MO

Paralegal 02/2011 - 08/2020

Transcribed all official court records during civil trial court proceedings Organized and executed an extensive court calendar with up to 50 PLUS cases daily. Organized and executed an extensive court calendar with up to 50 PLUS cases daily. Prepared for trial by organizing case exhibits and evidence. Accurately entered client data into a company-based software program. Managed the trial calendar, judicial calendar and master calendar. Organized client calendars, prepared mailings and handled high call volumes. Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. Researched documents and publications for details that would establish evidence. Drafted judicial correspondence and handled all court mailings. Acted as court liaison between judges, court administration, attorneys, government agencies and the public. Arranged all correspondence on behalf of the attorney. Monitored legal volumes to make certain that the law library was up-to- date. Worked with attorneys and case reviewers to resolve legal complaints. Prepared clients for appointments and interviews. Coordinated with multiple departments regarding responsive documents and document retention. Submitted letter briefs to the office of the attorney general under the supervision of attorneys seeking authority to withhold public documents. Worked with internal departments on loss mitigation. Trained all incoming staff on office procedures and case specific duties. Skills

Human Resource Mgmt Paralegal Association of MO, Client account management Expertise in legal proceedings, Adept in working with ACE tools Decisive, Customer-focused Understands confidentiality, SAP software application for quality Team- oriented, Inventory control assurance Strong research skills, Invoice processing MO Paralegal Association, PeopleSoft Bankruptcy law, Excellent communication skills Estate tax returns, Cost Benefit Analysis (CBAs) Expert in bankruptcies, Excellent time management skills Power of attorney, Bookkeeping systems Real estate and tax expertise, Cost accounting Superb legal research skills, MS Office proficiency Expert in disaster recovery, General and tax accounting Legal/non-legal research, Adept at Lync 2010 Java system proficient, ISO9001 certified Windows XP/Vista, Skilled multi-tasker Knowledgeable in Mac systems, Strong mechanical aptitude expert, Microsoft Outlook, Word and Excel Expert in QuickBooks Pro, Customer service, Communication skills, Computer literacy, Time management, Microsoft excel, Documentation review, English, Microsoft word, Leadership, Guest services Education

Christian Brothers College Memphis

BUSINESS Business

Certificates

CNA, Certified Notary Public, MCSE, HR

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