Customer Service Data Entry
Resume:
Charlissia McFarland
Houston, TX *****
********@*****.***
Professional Summary
Customer service professional with over 7 years of experience in call center, remote support, and retail environments. Skilled in problem solving, data entry, and adaptability. Adept at handling sensitive information, meeting performance metrics, and delivering exceptional service in high-volume settings. Work Experience
Customer Service Advisor
Nelnet-Remote
April 2023 to April 2025
• Assisted borrowers with federal and private student loan inquiries, including repayment plans, deferment, forbearance, and loan forgiveness options.
• Delivered accurate and compliant information in accordance with Department of Education guidelines and Nelnet policies.
• Maintained high call quality and efficiency while handling a high volume of inbound and outbound customer communications.
• Processed account updates, payment adjustments, and documentation requests using loan servicing platforms and CRM systems.
• Educated borrowers on available resources to avoid delinquency and supported default prevention efforts.
Customer Service Representative
Alorica-Remote
July 2021 to April 2023
• Handled high-volume inbound calls, assisting customers with billing inquiries, account updates, and healthcare-related services.
• Placed Medicaid orders, including prescription and over-the-counter items, ensuring compliance with eligibility requirements.
• Scheduled MinuteClinic appointments for customers and provided information on services, availability, and insurance coverage.
• Processed CVS product orders, verified shipping details, and assisted with returns, replacements, and tracking.
• Maintained accurate documentation in CRM systems, met performance metrics, and delivered excellent customer service in a fast-paced environment.
Assistant Manager
Family Dollar-Houston, TX
January 2021 to July 2021
• Supervised daily store operations, including opening and closing procedures, cash handling, and staff management.
• Provided leadership to a team of associates by training, coaching, and scheduling staff to meet customer and operational needs.
• Delivered excellent customer service by resolving issues promptly, assisting with purchases, and maintaining a clean, organized store.
• Monitored inventory levels, completed stock replenishment, and executed loss prevention procedures to reduce shrinkage.
• Conducted register audits, reconciled cash drawers, and prepared daily deposits in accordance with company policies.
• Stepped in as acting Store Manager when needed, maintaining full accountability for store performance and associate supervision.
• Maintained store appearance through planogram compliance and ensured shelves were stocked, clean, and visually appealing.
Sales Associate
Walmart-Houston, TX
November 2017 to January 2021
• Provided excellent customer service by assisting shoppers with product selection, locating merchandise, and answering inquiries.
• Restocked shelves, maintained inventory levels, and organized merchandise according to planograms and department standards.
• Maintained clean and safe shopping areas, including aisles, displays, fitting rooms, and restrooms.
• Collaborated with team members to complete daily tasks, meet store goals, and support a positive shopping experience.
• Assisted with inventory counts, price changes, and backroom organization to support inventory accuracy.
Sales Associate
CATO, Inc.-Houston, TX
June 2017 to November 2017
• Provided personalized styling assistance and fashion advice to customers, enhancing their shopping experience and driving repeat business.
• Maintained visually appealing merchandise displays in line with brand standards and executed floor resets for new collections.
• Operated systems to process sales, returns, and exchanges while maintaining accuracy in cash handling and transaction recording.
• Assisted with inventory management by restocking shelves, organizing stockrooms, and participating in cycle counts.
• Delivered exceptional customer service by resolving concerns, promoting loyalty programs, and supporting store sales goals.
Education
High School Diploma
North Shore Senior High School
August 2012 to June 2015
Skills
• Problem Solving
• Multitasking
• Adaptability
• Claims Processing
• Time Management
• HIPAA
• CRM Software
• Detail-Oriented
• Written & Verbal Communication
• Active Listening
• Empathy
• Data Entry
• Microsoft Office
• Troubleshooting
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