Customer Service Representative
Resume:
Erica Hunter
Glendale, AZ *****
**************@*****.***
Professional Summary
Dedicated and personable Customer Service Representative with a proven track record of delivering exceptional support and building positive relationships with clients. Skilled in resolving issues efficiently, handling high-volume inquiries, and maintaining a calm, professional demeanor in fast-paced environments. Adept at using CRM systems, managing multiple tasks simultaneously, and ensuring customer satisfaction through attentive, solution-focused service. Passionate about representing brands with integrity and helping customers feel heard and valued. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Leasing Specialist
Rincon Partners-Phoenix, AZ
August 2025 to Present
• Developed and implemented effective marketing strategies to attract prospective tenants, resulting in an increase of property inquiries
• Conducted thorough tenant screenings, including background checks and credit evaluations, to ensure quality tenants and minimize risk
• Negotiated lease agreements with potential tenants, effectively addressing their needs while protecting the interests of the property owner
• Collaborated with maintenance staff to promptly address tenant concerns and resolve any issues related to the leased properties
• Performed regular inspections of leased units to ensure compliance with safety regulations and identify necessary repairs or improvements
• Provided exceptional customer service by promptly responding to tenant inquiries or complaints and resolving them in a professional manner
• Stayed updated on local real estate market trends, rental rates, and competitor offerings to make informed recommendations for pricing adjustments
• Assisted in organizing open houses or property tours for prospective tenants, showcasing the unique features of each unit or property
Leasing Agent
Career Strategies-Seattle, WA
March 2025 to Present
• Responded promptly to inquiries from prospective tenants via phone calls, emails, and walk-ins, providing detailed information about available units
• Utilized CRM software to track leads, follow-up with prospects, and maintain customer relationship management database
• Assisted in the preparation of leasing reports such as occupancy rates, rent collections, delinquencies, etc
• Provided exceptional customer service throughout the entire leasing process from initial contact through move-in day
Leasing Agent
FPI Management-Federal Way, WA
January 2024 to March 2025
Managed daily operations of apartment community per owner's directives. Maintained engagement and fostered community atmosphere among 55+ residents. Ensured positive and professional communication with applicants, residents, vendors, clients, and guests while representing FPI.
Collaborated with supervisors to provide updates on task progress and unforeseen issues. Leasing Specialist
HNN Communities-Renton, WA
November 2023 to April 2024
Engaged prospective residents promptly and effectively using lead management software, email, phone communication, and appointments.
Guided prospective residents through application, tax credit, and move-in processes. Brief new residents on leasing documentation, community guidelines, and policies. Roadside Assistant & Specialist
AAA Washington-Bellevue, WA
November 2022 to July 2023
Responsible for analyzing customer requests and determining if the request is eligible based on customer account
Identify members' needs, manage the interaction, and provide customer service in the resolution of customer inquiries
Perform basic troubleshooting for customers' technical issues as needed Care Coach
Workit Health-Seattle, WA
January 2021 to December 2022
Communicate and provide guidance to a cohort of members throughout their time receiving care at a Workit virtual clinic
Lead members through program touchpoints over time ensuring they have everything they need to attend their first induction appointment, their follow-up appointments, drug testing, groups, and more Customer Service Representative
Waste Management-Phoenix, AZ
January 2020 to December 2021
Supports northwest division for Waste Management by aiding customers with their payments. Provided comprehensive details regarding products, services, availability, and pricing. Promoted additional services, products, and upgrades to align with customer needs and company objectives.
Reviewed customer data and payment details to minimize discrepancies. Customer Service Supervisor
Best Western Hotels-Phoenix, AZ
January 2014 to December 2020
Directed and mentored reservations team to optimize overall performance. Provide ongoing coaching, feedback, and performance evaluations. Ensure the timely and accurate handling of all incoming reservation requests (via phone, email, website, or other channels).
Oversee room availability, pricing, and special offers to maximize revenue and occupancy. Quality Assurance Specialist
Best Western Hotels & Resorts-Phoenix, AZ
January 2010 to December 2014
Monitored 30-50 calls daily to ensure superior customer service. Supported agents by addressing inquiries regarding call flow processes. Conducted calibration sessions with colleagues to confirm accurate scoring of agent call evaluations. Evaluated team communications with guests for compliance with service standards. Education
Business & Administration (collage)
ALHAMBRA HIGH SCHOOL-Phoenix, AZ
January 2002 to December 2006
Some college
Skills
• Medicaid verification for medical credentialing
• Microsoft Products
• Microsoft Word
• Supervising experience
• Tax Credit
• Medical credentialing - Medical credentialing experience (11-15 years)
• Organizational skills
• Microsoft Outlook
• Quality Assurance
• Appointment scheduling
• Google Docs
• Section 8
• Windows (10+ years)
• Medical Records
• Computer literacy
• Leadership
• Customer Support Expertise
• Health insurance knowledge
• Microsoft Office
• Upselling
• Banking
• Analysis skills
• LIHTC
• Microsoft Powerpoint
• Data Entry Operator
• Communication skills
• Fair Housing Regulations
• Medical license verification
• CRM software
• Property management
• Data entry
• Clerical experience
• SharePoint
• Provider database maintenance for medical credentialing
• Medical credentialing file maintenance
• Time management
• Warranty issues management (2 years)
• Sales
• Administrative experience
• Computer skills
• Office Management
• Financial acumen
• Customer service
• OneSite (3 years)
• Yardi
• Management
• Market Analysis
• 50+ WPM
• Medical credentialing employment verification
• Medical credentialing background checks
• Google Products
Certifications and Licenses
Driver's License
BLS Certification
CMCA
Certified Apartment Manager
Certified Property Manager
COTA
Certified Medical Assistant
CPR Certification
Enrolled Agent
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