It Support Technical

NAME

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Myron Camp

Cibolo, Texas

Cell 919-***-**** – Email **********@*****.***

LinkedIn: www.linkedin.com/in/myron-camp

OBJECTIVES:

Seeking a PC Technician or System Administrator Desk Support position with a dynamic organization where I can leverage my technical certifications, strong IT support background, and sales marketing skills to contribute to operational excellence and customer satisfaction.

Education

Texas Tech University

Skills in Software & System Development

Degree in Computer Science.

ITT Technical Institute, West Chester, OH

Associate of Applied Science Degree

Network Systems Administration

HIGHLIGHT OF QUALIFICATIONS:

Operating Systems:

Proficient in Linux, Fedora, Red Hat, and Microsoft Windows. Network Administration: Skilled in OSI, TCP/IP, LAN, and WAN protocols. experienced with Active Directory management.

Software Proficiency: Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and data entry.

Technical Support: Expertise in system and file management, software installation, and troubleshooting. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with experience in creating, editing, and managing documents.

Over10 year of experience in providing PC support, including troubleshooting hardware and software issues. Over 6yrs of experience in a call center environment, effectively handling customer inquiries and resolving technical issues.

Strong communication skills, quick learner, consistently punctual, adhering to work schedules reliably. NAME

City, State

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Real Estate REALTOR®

• Coordinated and hosted open houses for clients interested in purchasing both pre-owned and new construction homes, effectively showcasing properties to maximize buyer interest.

• Communicated with sales analysts from the San Antonio Board of Realtors (SABOR) to analyze market trends and provide clients with up-to-date information on home sales.

• Conducted Comparative Market Analyses (CMAs) for clients selling land and homes, ensuring competitive pricing and effective market positioning.

• Leveraged CRM software to manage client interactions and conduct Comparative Market Analyses

(CMAs) for land and home sales, ensuring accurate pricing strategies and optimal market positioning, which resulted in a 15% increase in property sale rates.

• Assisted buyers throughout the home purchasing process, from initial property search to final negotiations, enhancing client satisfaction and closing rates.

• Collaborated with mortgage financial institutions to facilitate the closing process for buyers, ensuring timely and accurate completion of transactions. Gillman Auto Group February 2022- May 2025

• Advised customers on purchasing new and used Honda vehicles, consistently achieving a 15% increase in monthly sales targets.

• Conducted comprehensive product presentations and test drives, enhancing customer experience and driving decision-making.

• Completed intensive training in product knowledge and customer service, applying best practices to enhance sales performance and build strong client relationships.

• Developed and implemented sales strategies for new and preowned vehicles, resulting in a 20% improvement in conversion rates and increased customer retention. AT&T

Durham NC June 2018 – December 2021

Tech Support NOC Level 2

• Resolved over 200 technical support tickets monthly using ServiceNow, Remedy, and Salesforce, ensuring high levels of efficiency and customer satisfaction.

• Created and managed virtual machines (VMs) using Cisco Linux, facilitating remote software installations and user setup, reducing setup time by 40%.

• Analyzed system performance data to identify issues and optimize processes, reducing average resolution time by 15%.

• Managed and maintained Active Directory profiles, streamlining user management and enhancing network security protocols.

• Provided comprehensive IT support for internal applications, including Windows OS and Microsoft Office Suite, enhancing user productivity.

• Configured and maintained Windows OS, networked and local printers, and various business applications, optimizing system performance.

• Assisted in the administration and troubleshooting of Active Directory environments, improving system reliability and security.

• Leveraged expertise in Microsoft Office Suite and Windows Server operating systems to enhance system NAME

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performance and user productivity.

• Diagnosed and resolved network issues by troubleshooting network configurations and hardware, ensuring seamless connectivity and reducing downtime.

• Managed user identities and access control through Azure Active Directory, streamlining authentication processes and enhancing security protocols

• Managed and configured IP addressing for over 1,000 devices, reducing address conflicts by 30% and significantly enhancing network reliability.

• Automated IP address allocation and management using DHCP, decreasing manual configuration time by 40% and reducing configuration errors.

• Planned and implemented IP address schemes and subnetting for new network segments, improving scalability and supporting future network expansion. Insight Global/ATOS October 2016- June 2018

Tech Support Level 2

Cincinnati, Ohio

• Repaired and configured over 150 desktop and laptop computers per month, ensuring minimal downtime and efficient user support.

• Configured corporate applications on iOS and Android devices, enhancing mobile productivity and user experience.

• Managed Active Directory profiles, optimized user access, and maintained secure network operations.

• Administered and managed Outlook Web Access (OWA) mailboxes for end-users, facilitating seamless email communication.

• Utilized ServiceNow and Remedy ticketing systems to handle technical support cases, achieving an average resolution time of under 30 minutes.

• Conducted remote management and troubleshooting for virtual machines (VMs) and VPN users, enhancing remote work capabilities.

• Dispatched onsite technicians to locations as needed, coordinating swift responses to complex technical issues.

• Repaired network and local printers, maintaining uninterrupted printing services for end-users. Vantiv LLC / Fifth Third Bank May 2008 – October 2016 Tech Support Mason, OH

• Provided network support for Visa/MasterCard processing on ATM terminals, ensuring secure and efficient transaction handling.

• Supported wireless applications for mobile devices, troubleshooting and resolving issues to enhance user experience.

• Installed and configured software on ATM terminals, customizing settings to meet specific client requirements.

• Managed configuration files for ATM terminals to enable customized functionality and improved user NAME

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interaction.

• Analyzed and reconciled financial statements for checking accounts and merchant services, delivering accurate financial support.

• Facilitated ATM support for credit card processing, optimizing transaction flows and reducing downtime.

• Provided network support for consumer access and processing terminals, maintaining high availability and performance.

• Operated in a call center environment, handling multiple customer inquiries and technical issues concurrently.

• Utilized multi-ticketing systems, including Remedy and Salesforce, to track, prioritize, and resolve service requests efficiently.

MicroAge / Pinacor January 1997 – April 2008

Tech Support / Supervisor Auditor

• Provided technical support for PC, Macintosh, networking, and mainframe systems, troubleshooting a wide range of issues to ensure smooth operations.

• Conducted audits for shipping and receiving, maintaining accuracy and compliance with inventory controls.

• Supervised a team of technicians, enhancing team productivity and service delivery through targeted training and support.

• Configured laptops, desktops, Macintosh computers, and mainframe systems, meeting specific client requirements and enhancing system performance.

• Managed software installations and provided comprehensive hardware support, reducing equipment downtime by 30%.

• Tested system performance and optimized routers and servers, improving overall network stability and reliability.

• Exhibits a high-energy approach and strong work ethic in all responsibilities.

• Experienced in cold calling, warm calling, outside sales, and high value inside sales.

• Demonstrates exceptional written communication skills.

• Engage confidently with influential and assertive individuals. MYTU Computer April 1985 – January 1997

Operations Manager

• Managed technical support for Macintosh, PC, mainframe, and Unix systems, ensuring high availability and reliability.

• Oversaw hardware and software installations, optimizing system performance and functionality for diverse clients.

• Developed custom-built system solutions for consumers and businesses, enhancing customer satisfaction and loyalty.

• Managed sales, leasing, and inventory operations, maintaining high standards of quality control and efficient stock management.

• Compiled and analyzed business reports, driving data-driven decision-making and continuous improvement.

• Facilitated communication between IT and non-technical teams, improving collaboration.

• Delivered training sessions, boosting user adoption by 30%.

• Diagnosed and repaired hardware/software issues, reducing downtime by 50%. NAME

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• Created troubleshooting guides, improving repair efficiency by 40%.

• Analyzed IT issues, reducing system downtime by 40%.

• Identified security vulnerabilities, preventing data breaches.

• Created technical documentation, cutting new employee training time by 50%.

• Standardized documentation templates for consistent reporting.

• Provided support to 300+ users, achieving 95% customer satisfaction.

• Trained junior technicians, reducing ticket resolution time by 30%.

• Upgraded IT infrastructure increasing efficiency by 50%.

• Configured systems for optimal performance and high availability.

• Proactively resolved issues, cutting support requests by 40%.

• Developed a knowledge base, reducing resolution time by 50%. Remote from home

• I have a reliable high-speed internet connection (at least 25 Mbps) with no data caps that could disrupt training or work schedules.

• I have a quiet, dedicated workspace for taking calls without interruptions (e.g., from children, pets, or family members). Being on camera is required during training, coaching sessions, and internal meetings.

• I own a desktop or laptop with Windows 10 or higher (Chromebooks and Macs are not allowed). I will use my own equipment, including a webcam, during the first week of training and install software to access the Contact Center's cloud platform.

• I am willing to download and install multi-factor authentication (MFA) software on my personal mobile device for secure VPN access.

• I will be on camera during all interviews, training sessions, and meetings.

• I am available to work a schedule that includes shifts on both Saturday and Sunday, with two days off during the week.

VOLUNTEER

• Cincinnati Art Museum Tech support

• Our Mother of Sorrow Catholic School

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