Customer Service Maintenance Manager

SHAWN WEST

**********@*****.*** 609-***-**** Egg Harbor Township 08234

Summary

Accomplished, dedicated Operations and Maintenance Manager with proven record of managing and servicing facilities and equipment to meet and exceed standards for quality, safety, and compliance. Demonstrated track record balancing, prioritizing, and executing multiple projects to meet fast-paced operational needs. Strong communicator skilled at engaging with partners, vendors, contractors, leaders, staff, and others to collaborate on solutions. Enthusiastic, flexible leader with success in project development, team management, and optimizing technical processes to reduce costs and boost productivity. Broad experience in building and facility operations including general maintenance, inspections, compliance, equipment repair, sales, estimating, materials, housing/hotel management, and more. Focused on loyalty, integrity, and service with the ability to build and manage diverse teams to deliver complex projects on time and within budget.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Skills

Property Management

Operations Management

Maintenance

Vendor Relations

Project Management

Contract Negotiations

Compliance

OSHA

Fair Housing Regulations

Health Inspections

Asset Management

Risk Mitigation

Process Improvement

Forecasting

Inventory Control

Customer Service

Customer Retention

Auto Estimating

Housekeeping Management

Logistics

Design

AutoCAD

Hiring

Training

Team Building/Motivation

CAMT

Leadership

Blueprints

Collaboration

Problem Solving

Customer service

Budget management

Inventory control

Vendor negotiation

Project management

AutoCAD design

Equipment repair

Team leadership

Employee training

Problem solving

Quality assurance

Client engagement

Safety management

Financial planning

Negotiation

Consulting

Profit and loss

Service quality assurance

Business development

Crisis management

Life cycle project management

Client engagement optimization

Client service

Relationship building

Labor relations

Strategic project planning

Accounting expertise

Cost reduction

Business marketing

Budget development

Administrative oversight

Experience

West's Property Maintenance and Remodeling Egg Harbor Township, USA

Owner

06/2022 - Current

Customer service, Customer relations, Customer Retention

Sales, Budgeting, Inventory, Vender relations, Ordering

Making Repairs & Renovation, Management of Website

AHS service tech, Liberty Mutual service tech

Diagnosis issues, make the repairs for customers & for companies.

Design, AutoCAD, Kitchen, bathroom, addition

Tile, carpentry skills, plumbing repairs, HWH, Drain service

And more.

C Alexander Ventnor, USA

MAINTENANCE & HANDYMAN

04/2022 - Current

Maintenance and building operations for a in Homes

Maintenance repairs execute a wide variety of housing maintenance and repair projects including plumbing, drywall, windows, roofing, kitchen and bath remodels, and more

Engage with vendors and other providers to negotiate and contract for building services using CMS software to help completing jobs, customer request.

Provide customer support including sales for window installation, roofing, and remodeling services, auto estimating, AutoCAD, designing kitchens and bathrooms, and more

Ensure compliance with all fair housing, safety, health, and other regulations

Support staff management on projects such as deck building, remolding bathrooms, kitchens, and landscaping

The Reeds at Shelter Haven Stone Harbor, USA

DIRECTOR OF MAINTENANCE

01/2020 - 01/2021

Tasked with directing a team of 25 direct reports plus vendors to manage all maintenance needs for a hotel and laundry facility.

Organized, planned, and coordinated teams, supplies, timelines, and support to execute projects on time and within budget

Maintained strong safety performance including ongoing compliance with all OSHA, SDS, health department, and state and local laws and regulations

Performed equipment repair in kitchens, offices, hotel facilities, and hotel rooms

Hired, trained, and evaluated staff and hired contractors for capital projects

Budgeted projects and reviewed financial performance

Provided customer service in support of sales, retail, and client relations

BC & SC Services Atlantic City, USA

DIRECTOR OF HOUSEKEEPING & LAUNDRY

01/2017 - 01/2019

Charged with managing a union staff of 12 on the housekeeping and laundry teams in a nursing facility.

Managed, serviced, and maintained all on-site equipment

Trained staff in state, local, SDS, and OSHA rules and requirements for the facility

Tracked inventory and procured materials to ensure stock of project supplies

Performed client engagement including auto estimating, AutoCAD, lead generation, and closings

Ensured compliance in all state, local, and health inspections

Hired and evaluated staff and implemented discipline in accordance with union and company rules

Developed health & safety training programs for various positions including right-to-know and floor

Squeegee Clean & Just Fix It Lakewood, USA

GENERAL/OPERATION MANAGER

01/2016 - 01/2017

Chosen to manage an operations team of 12 for a company providing homeowner and business services.

Coordinated operations activities including handyman services, pressure washing, housekeeping, and others

Reinforced business development by generating new leads, supporting marketing activities, using Salesforce, and managing customer relationships

Ensured compliance with local and state health and safety regulations

Negotiated and finalized contracts with vendors, construction companies, and other services

Performed payroll and administrative time management duties

Performed client engagement including auto estimating, AutoCAD, lead generation, and closings

Ensured compliance in all state, local, and health inspections

Hired and evaluated staff and implemented discipline in accordance with union and company rules

Advised the company to create 'Just Fix it' program that boosted sales and revenue as well as created more stable positions at company

Global Industrial Services Norristown, USA

OPERATIONS MANAGER

01/2014 - 01/2016

Tasked with leading operations for a startup providing maintenance, housekeeping, lawncare, snow removal, floor care, and other services.

Managed more than 130 buildings, 45 direct reports, and a total of 125 union and non-union employees and vendors

Coordinated equipment service and repair along with scheduled maintenance for fleet vehicles

Operated, hired, trained, and maintained staff for all five counties surrounding Philadelphia

Controlled inventory and ordered supplies for entire service area

Maintained compliance with all health and safety regulations and inspections

Bid contracts, sold services, estimated, generated leads, and engaged in other business development support

Led district to achieve 125% of quota in estimating/sales/new accounts

Education and Training

Lincoln Technical Institute Philadelphia, PA

ASSOCIATE OF SCIENCE in AUTO & DIESEL TECHNOLOGY

Prince George's Community College Largo, MD

ASSOCIATE OF SCIENCE in BUSINESS MANAGEMENT

Websites, Portfolios, Profiles

www.linkedin.com/in/shawn-west6317

Certifications

NJEA/OSHA/PEOSHA Air Quality Certification

Certified Apartment Maintenance Technician

NJHIA Home Inspection Certification

Certification in Team Management – Atlantic Cape Community College

Personal Information

Title: OPERATIONS & MAINTENANCE MANAGER

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