Care Coordinator Patient

Cyteese Alexander 984-***-****

*****************@*****.*** Raleigh, NC

PROFESSIONAL SUMMARY

Experienced Care Coordinator with over 5 years of expertise in patient care, case management, and advocacy. Skilled in assessing patient needs, developing care plans, and coordinating multidisciplinary services to improve health outcomes. Strong background in navigating healthcare systems, ensuring compliance with regulations, and connecting patients with community resources.

SKILLS

Patient Advocacy Care Planning Time Management

Problem-Solving Communication Assessment

Crisis Intervention Medical Knowledge

Collaboration

EXPERIENCE

2023 – 2025 Wake County Health and Human

Services, Case Worker

● Promoted from Economic Benefit Technician within one year of hire.

● Coordinate care for 50+ clients weekly, resulting in a 15% increase in client satisfaction as measured by post-service surveys.

● Increased case closure rate by 10% over six months by closely monitoring client progress, adjusting care plans, and ensuring compliance with health and safety standards.

● Secured essential resources for 80% of clients within the first 30 days by collaborating with local housing, food, and employment agencies, improving overall client stability and well-being.

2022 – 2023 Ashton Carter/Trailcard,

Reimbursement Case Manager

● Facilitated patient enrollment into assistance programs, improving access to medication for eligible patients.

● Conducted benefit investigations to clarify insurance coverage for over 100 patients, reducing confusion and streamlining care processes.

● Enhanced practice revenue by accurately identifying, collecting, and managing payments from payers, contributing to sustained financial viability.

2019 - 2021 Wellcare/Centene, Care Coordinator

● Connected members with nurse care managers for ongoing support, making 50+ outbound calls daily.

● Delivered cost and quality comparisons of providers, empowering patients to make informed choices for their care.

● Strengthened patient relationships, serving as a trusted advocate and ensuring alignment with their health needs and goals.

2015 - 2019 American Airlines, Reservation Agent

● Managed reservations for 50+ customers daily, ensuring seamless bookings and accommodations based on individual preferences and budgets.

● Increased revenue by upselling add-on services such as upgraded seats, travel insurance, and tour packages, contributing to a 10% rise in sales.

● Resolved customer inquiries related to travel bookings, confirming, modifying, or canceling reservations to ensure a smooth travel experience.

2014 - 2015 Trailcard, Customer Service

Representative

● Handled inbound calls to assist customers with activating their discount prescription cards.

● Provided medication-related support, answering questions and offering detailed information to address caller concerns.

● Escalated complex inquiries by submitting detailed requests for unresolved medication questions, ensuring timely follow-up and resolution.

2011 - 2014 Walmart, Pharmacy Technician

● Prioritized customer service by answering patient inquiries, resolving insurance issues, and assisting with prescription refills.

● Supported pharmacists by preparing medications, labeling prescriptions, and verifying dosages, reducing prescription processing time by 20%.

● Processed insurance claims and handled prior authorizations, resulting in timely approval of medications and reducing delays in patient care.

● Complied with federal and state pharmacy regulations, maintaining accurate records and contributing to successful audits.

2009 - 2011 Humana, Customer Service

● Resolved patient medication and payer issues efficiently, improving overall satisfaction by 20%.

● Collaborated with providers to address patient needs, ensuring accurate communication and effective solutions.

● Delivered tailored solutions to meet individualized patient needs, consistently prioritizing customer service at each step of the process.

EDUCATION

Wake Technical Community College

Raleigh, NC

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