Customer Service Call Center

Sarah Topolski, Customer Service Representative

Shamokin, USA, 570-***-****, **********@*****.***

SUMMARY Dynamic customer service professional with over 6 years of experience in high-pressure environments. Proven expertise in team leadership and customer satisfaction management developed through roles as a Customer Service Manager at Walmart and a Call Center Agent at PennDOT. Successfully trained and guided teams to optimize performance and enhance customer experiences. Aiming to leverage strong communication and problem- solving skills to exceed customer expectations and contribute to fostering loyalty in a remote customer service role.

WORK EXPERIENCE

08/2024 – Present CAREGIVER, Help at Home Shamokin, USA Deliver compassionate and personalized care to patients in their homes, assisting with activities of daily living.

Administer medications as prescribed by healthcare professionals. Prepare nutritious meals tailored to individual dietary requirements. Provide emotional support through active listening skills, addressing patients' fears or concerns.

09/2023 – 08/2024 DIRECT SUPPORT WORKER, Family Care Home Health Agency, LLC

Shamokin, USA

Develop and implement personalized care plans for each client based on their individual needs and preferences, ensuring the highest level of quality care to enhance their overall well-being and quality of life. 01/2007 – Present OWNER, eBay Store-Coal Township Shamokin, USA Formulate and execute marketing strategies to enhance brand awareness and drive sales growth.

Manage social media accounts and create engaging content to attract the target audience.

10/2021 – 11/2022 DIRECT SUPPORT PROFESSIONAL, Community Services Group, Inc.

Atlas, USA

Create individualized care plans for residents, focusing on building their strengths and fostering independence in daily living skills to improve their quality of life both inside and outside the care home. 07/2019 – 11/2022 DRIVER, Uber Pittsburgh, USA

Ensure the well-being and safety of passengers by adhering to all traffic laws and regulations while providing a comfortable and reliable transportation experience, maintaining a consistent 5-star rating. 10/2018 – 10/2020 RESET MANAGER, SaS Merchandising Hamburg, USA Oversee a two-person team responsible for full retail resets of merchandise in various Weis Markets, participating in grand openings, remodels, and regular merchandise resets as well as clearance events across the state.

03/2012 – 10/2018 CUSTOMER SERVICE MANAGER, Walmart Coal Township, USA Trained associates while providing workable shifts that accommodated personal commitments.

Optimized store performance in preparation for my planned departure, grooming my replacement and handing over a self-sustaining team. Established and maintained standard operating procedures for the customer service department, ensuring the consistent delivery of exceptional service.

Facilitated weekly team meetings to communicate updates and share best practices.

Conducted regular performance evaluations for team members, offering constructive feedback.

01/2016 – 02/2017 CALL CENTER AGENT, PennDOT Sunbury, USA Leverage customer feedback and call data to identify trends and areas for improvement in road safety protocols and customer service satisfaction. Direct drivers for snow plow operations and safety road calls, listening to callers and coordinating the response.

01/2011 – 10/2013 RESET SPECIALIST, WorkSmart Merchandising Shamokin, USA Execute dismantling, assembly, and placement of retail fixtures and end caps. Adjust shelves and organize product placement on shelves in accordance with CAD drawings and plan-o-grams, including entire store remodels and grand openings of multiple stores.

03/2010 – 05/2012 SUPERVISOR, Sheetz Elysburg, USA Delegate tasks and follow up to ensure cleanliness of the restaurant. Attend to phone calls and in-store issues.

Train new hires and coach employees, ensuring all products are ordered and merchandised correctly while paying attention to detail and practicing time management.

Communicate organizational needs, oversee employee performance, provide guidance and support, identify development needs, and manage relationships between staff and the organization for mutual success. 05/2005 – 10/2010 FOOD SERVICE WORKER, Knoebels Amusement Resort Elysburg, USA Served customers at Knoebels International Food Court, ensuring orders were taken with a smile and delivered efficiently to park guests. Trained new employees in food safety protocols and order-taking procedures.

EDUCATION

2006 – 2009 Northumberland County Career & Technology Center Graduated

Shamokin,PA

Student of the Year

2006 – 2009 Shamokin Area

Graduated with honors

Shamokin,PA

SKILLS Marketing Management Patient Care Plans

Brand Awareness Sales Growth

Patient Care Drug Administration

Food Safety Customer Feedback

Customer Service Financial Services

Direct Support Worker Emotional Support

Active Listening Skills Time Management

Team Management Teamwork

LANGUAGES English (Native)

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