Service Representative Customer

UB

USULAR LEWIS BELL

***********@*****.*** 563-***-**** Davenport, IA 52803

Personable and dedicated Customer Service Representative with extensive experience in the various industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Account management

Membership renewals

Customer support

High-energy attitude

Project management abilities

Conflict mediation

Store maintenance

Technologically savvy

Quality control

Inbound and Outbound Calling

Stockroom procedures

Freight operations

Credit card payment processing

Quality assurance controls

Cross-functional collaboration

Shipping and receiving understanding

Customer relations

Office equipment proficiency

In-store support

Materials transport

Route management

North Family Y Davenport, IA

Member Service Representative

09/2003 - 03/2021

Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.

Enhanced member relationships by providing excellent service during each interaction.

Handled calls for new sign-ups, service cancellations and cross-selling opportunities.

Cross-trained in different internal databases and service positions to help team members meet coverage demands.

Presented and explained services and products to meet member needs. Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk. Action Towing And Service Davenport,

IA

Dispatch Operator

09/2002 - 04/2005

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Tracked changes in computer system to keep records current and accurate. Managed daily delivery and work schedules to maximize coverage. Answered customer requests with information about product availability, shipping information and status updates.

Scheduled loads according to priority and available equipment. Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues. Identified locations and needs of callers to accurately send assistance. Utilized various software systems to facilitate movement, planning and Summary

Skills

Experience

scheduling.

Liaised with customers to provide logistics for drivers and coordinate delivery times.

Circle K Gilbert, AZ

Assistant Store Manager

03/1998 - 09/2001

Assisted in continuous development of effective store associates to achieve desired sales and results.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Oversaw aspects of maintenance, inventory and daily activity management.

Maintained inventory by checking merchandise to determine levels. Handled complaints from customers by empathetically listening, recording details and offering solutions.

Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Reviewed inventory and sales records to prepare reports for management and budget departments.

Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers. Assisted customers, answered questions and resolved problems for stellar customer service.

Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees. Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement. Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.

Grafco Productions Bettendorf, IA

Material Handler

09/1997 - 02/1998

Packed merchandise into boxes and containers in preparation for safe shipment.

Loaded completed orders on pallets according to delivery numbers. Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Observed inventory allocation to maintain material needs and production deadlines.

Palletized boxes to increase movement and shipment efficiency. Utilized forklift to move inventory items.

Unloaded cargo from trucks with mechanized equipment. Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks. Developed and maintained strong working knowledge of products and handling requirements.

Inspected and performed regular maintenance on material handling equipment used in warehouse and reported repair needs. Annie Wittenmeyer Youth Center

Davenport, IA

Residential Counselor

09/1994 - 09/1997

Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

Developed and deepened relationships with residents and fellow staff. Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.

Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment. Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.

Provided appropriate feedback and information to help residents succeed in program.

Supervised self-administration of medications for residents. Prepared meals and assisted clients with laundry and household chores. North Iowa Juvenile Detention Center

Waterloo, IA

Residential Counselor

05/1988 - 09/1993

Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.

Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment. Supervised self-administration of medications for residents. Prioritized and organized tasks to efficiently accomplish service goals. Answered phones, greeted clients, scheduled appointments and made travel arrangements.

Managed communication with courts regarding status of petitions and granted orders.

SYSCO Food Services Des Moines, IA

Route Service Representative

03/1990 - 08/1992

Maintained positive attitude and diplomacy when dealing with customers and other team members.

Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.

Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions. Maintained clean, functional vehicle to give professional appeal to customers and prevent breakdowns.

Diagnosed and repaired mechanical issues according to industry standards.

Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.

Repaired and performed quality testing of products to meet established specifications.

Reassembled equipment, completing inspections, testing or repairs. Tested parts and mechanisms to meet tolerances and product specifications.

Performed system and component failure analysis using diagnostic troubleshooting techniques.

Moved material and equipment to and from work area using transportable means.

Examined machines and equipment to diagnose or make repairs. Communicated with management, engineering and quality departments to solve technical repair problems.

Maintained proper parts inventory by stocking and facing shelves. Read and understood diagrams and schematics to accurately perform repairs.

Quakerdale Group Homes Waterloo, IA

House Parent

08/1987 - 10/1990

Maintained home cleanliness and safety for optimal patient health. Supported patients' needs by maintaining positive, supportive and structured environment.

Planned activities and engaged patients to encourage progress against treatment goals.

Monitored self-administered medications and set up strategies to help patients maintain schedules during periods away from program facilities. Communicated conditions, changes and care updates between clinical staff and physicians.

Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.

Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns. Weis Management Corporation

Rochester, MN

Complex Maintenance

03/1986 - 09/1990

Operated hand and power tools to complete repairs. Maintained clear and safe workspace areas to meet OSHA standards. Installed new systems, replacement parts and components to maintain proper operation.

Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.

Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.

Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.

Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities. Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.

Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.

Replaced wall sockets, ran lines and completed basic carpentry to finish installations.

Checked electrical components to identify defects and hazards and make necessary adjustments.

Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns. Scheduled preventive maintenance programs to keep equipment in good working condition.

Disassembled appliances to diagnose problems and facilitate repairs. Cleared clogged drains and replaced valves, faucets and fixtures. Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.

Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Read and interpreted equipment and work orders to properly perform required maintenance services.

Upper Iowa University Fayette, IA

Bachelor of Arts in Liberal Arts And Sciences

04/2021

Scott Community College Bettendorf, IA

Associate of Arts in Liberal Arts And Sciences

05/2016

Waterloo East High School Waterloo, IA

High School Diploma

Education and Training

05/1983

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