Customer Service Specialist

PREETI PAWA Hicksville, NY *****

**********@*****.*** 917-***-****

SUMMARY Dedicated Customer Service Specialist with over 15 years of experience in providing high-quality service, prioritizing tasks, and multitasking in fast-paced environments. Seeking a position to leverage extensive skills in customer service and operational efficiency to contribute to company success and personal professional growth. Adept at collaborating with teams to meet both individual and business goals while fostering positive customer experiences and ensuring satisfaction.

PROFESSIONAL

EXPERIENCE

Telecommunications Support Specialist

Altice Voice Services, Bethpage, NY (contract)

August 2024-January 2025

Supported all aspects of Voice order fulfilment, ensuring accurate provisioning and maintenance of telecommunication services for customers.

Identified, troubleshooted, and resolved telecommunication issues, including order fulfilment and installation activation issues, escalating as necessary to the appropriate internal and external teams.

Handled inbound and outbound calls, effectively following up on customer requests and providing assistance, ensuring urgent matters were promptly escalated or referred.

Acted as a customer advocate with both internal and external organizations, facilitating successful service implementation and ensuring customer satisfactions,

Monitored end-to-end exposure points in the order lifecycle to ensure order accuracy and deliver a positive experience for the end-user.

Medical Administrative Assistant

Optum (Formerly ProHealth), Bethpage, NY

April 2022-March 2024

Greeted patients and visitors in a professional and friendly manner, assisting with patient registration, insurance verification, co-payment collection, and patient checkouts to ensure smooth clinic operations.

Performed insurance verification, ensuring accurate coverage details for patients and minimizing delays in patient care.

Coordinated patient appointments using the EPIC electronic system, managing scheduling and rescheduling to optimize workflow and enhance patient satisfaction.

Maintained patient records, ensuring accuracy and compliance with HIPAA guidelines to safeguard patient confidentiality.

Prepared exam rooms, disinfecting, stocking, and verifying that appropriate medications were available for patient use.

Assisted patients into treatment rooms, conducted patient interviews, and recorded vital signs in medical charts, ensuring patient charts were updated with relevant lab results and test outcomes before the doctor’s examination.

Assisted in the examination and treatment of patients under clinician direction, including performing Echocardiograms (ECG) and other medical tasks as needed.

Placed follow-up phone calls to patients, delivering test results and relaying messages from doctors to ensure timely communication.

Assisted with administrative tasks, including filing, faxing, and scanning documents to support smooth office operations

Contact Center Associate

Shelter Point Life Insurance, Garden City, NY (Contract) June 2021-April 2022

• Answered calls with a positive and professional demeanor, ensuring effective call handling and achieving one-call resolution for customer inquiries.

• Accurately determined and addressed the needs of callers, providing appropriate and timely responses to enhance customer satisfaction.

• Utilized tactful questioning and active listening skills to facilitate clear, effective, and efficient telephone communication.

• Communicated the status of Disability Benefits Law (DBL) and Paid Family Leave (PFL) claims, along with policy statuses, ensuring transparency and clarity.

• Managed call transfers and callback messages with a professional and courteous approach to ensure seamless communication flow.

• Processed emails as needed, maintaining accurate records of calls in the Solution Center Call Log, ensuring organized documentation for easy reference. Accounting Assistant

Arc Excess & Surplus, Jericho, NY (contract)

01/2020-06/21

• Reconciled insurance policies with invoice registers and entered data into AS400, maintaining accurate and updated accounting records.

• Communicated with brokers to collect overdue payments from insured clients, improving cash flow and minimizing outstanding balances.

• Compiled, sorted, filed, and scanned AR/AP documents and invoices into a paperless document

• management system, ensuring streamlined record-keeping and compliance.

• Provided accounting and clerical support to supervisors, assisting with various administrative tasks 04.to ensure smooth operations.

Shipping and Accounting Coordinator

BCNY International Inc., Hicksville, NY (contract) 04/2018 1/2019

• Generated ASNs (Advance Shipping Notices) for customers, providing detailed breakdowns of shipped goods to ensure accuracy and transparency.

• Prepared and processed shipping documents accurately and on time, ensuring compliance with shipping and delivery standards.

• Created bills of lading through data entry from shipping orders, ensuring accurate and timely processing of shipments.

• Managed bookkeeping functions, including invoicing, payments, credit card reconciliation, and cash flow management, to maintain accurate financial records and support smooth business operations. Administrative and Accounting Support

Stark Products Inc, College Point, NY

04/12-03/18

• Ordered HVAC parts including refrigerator/freezer thermostats, refrigeration compressors, defrost timers, refrigeration lighting/LED lights, hinges, freezer doors, and replacement doors, as well as acrylic and glass for lobster tanks and seafood cases to ensure timely availability of necessary components.

• Created and maintained inventory records, ensuring accuracy and proper tracking of stock levels.

• Provided administrative support to company owners and the service team, handling various office tasks to ensure smooth daily operations.

• Managed bookkeeping tasks, including processing sales orders, entering service invoices, managing cash flow, credit card reconciliation, and processing payments via credit card and check.

• Resolved customer service or billing complaints by performing actions such as exchanging merchandise, refunding money, or adjusting bills to ensure customer satisfaction.

• Made collection calls for past-due accounts, following up with clients to resolve outstanding balances.

• Created and implemented a filing system, ensuring proper organization and adherence to established procedures.

EDUCATION High School – 1992-1994

SIES College of Arts Science, Mumbai, India

Diploma in Medical Assisting – 03/2021 – 04.2023

Hunter Business School, Levittown, NY 11756

AMT – 03/2024

Registered Medical Assistant Certification,

ADDITIONAL

SKILLS

• Proficient in MS Office (Word, Excel, PowerPoint) Outlook, MS

• Fluent in English, Hindi, and Punjabi

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