Technical Support Customer Service

ANTHONY MANIGAULT

Las Vegas, NV ***** 323-***-**** *********.*******@*****.***

PROFESSIONAL SUMMARY

Customer Service & Operations Specialist with extensive experience in healthcare administration, claims processing, customer retention, and technical support. Proven track record of improving customer satisfaction, reducing churn, and streamlining workflows. Skilled in navigating CRM/EMR systems, resolving complex issues, and providing empathetic, solution-oriented service. Adaptable, tech-savvy, and results-driven professional seeking to contribute to a dynamic customer-focused team.

CORE COMPETENCIES

● Claims Processing & Resolution

● Customer Service & Retention

● Patient Scheduling & Healthcare Support

● Insurance Verification & Benefits Assistance

● Technical Support & Chat Services

● CRM/EMR Systems (Salesforce, NextGen, Phreesia)

● Microsoft Office, Oracle, QuickBooks, Zendesk

PROFESSIONAL EXPERIENCE

Claims Representative Signature Performance (VA Affairs Contract) – Las Vegas, NV Sep 2024 – Present

● Process and adjudicate claims for VA healthcare programs with accuracy and compliance.

● Resolve participant inquiries and coordinate with providers to ensure proper documentation.

● Deliver empathetic, solution-oriented service while maintaining confidentiality.

● Support the VA mission by ensuring veterans received accurate and timely benefits. Remote Strategic Planner Arthritis & Rheumatism Associates – Wheaton, MD Sep 2023 – Sep 2024

● Scheduled appointments and verified benefits across seven clinic locations.

● Handled referrals, medical records, portal support, and insurance inquiries.

● Maintained physician schedules and coordinated prescription requests. Service BDC Representative Sonic Automotive – Las Vegas, NV Jan 2023 – Mar 2024

● Scheduled service appointments and followed up with clients to ensure seamless experiences.

● Performed CRM data entry, survey administration, and cashier duties.

● Delivered accurate reporting and maintained high customer satisfaction ratings. Senior Customer Retention & Sales Specialist (Remote) Cox Communications – Las Vegas, NV Dec 2021 – Jan 2023

● Handled inbound retention calls, resolving issues and upselling services.

● Achieved monthly performance metrics by leveraging persuasive sales strategies.

● Provided technical support and account updates, ensuring strong customer loyalty. Medical Appointment Scheduler HRC Fertility Management – Pasadena, CA Sep 2020 – Dec 2021

● Scheduled and confirmed patient appointments, verified insurance, and collected fees.

● Served as a liaison between patients and physicians via phone and email.

● Managed sensitive information with accuracy and confidentiality. Remote Chat Benefits Specialist Centene – Pasadena, CA Sep 2019 – Sep 2020

● Assisted members and providers with benefits, claims, and technical support via online chat.

● Documented all interactions in CRM systems for quality assurance and resolution tracking. EDUCATION

● Associate Degree in Business Management

● High School Diploma

TECHNICAL SKILLS

Salesforce • NextGen • Phreesia • Microsoft Office Suite • Outlook • QuickBooks • Oracle • Zendesk • PeopleSoft • Zoho • Sage 100 • Hospitality Systems (Fosse, Opera, Marsha, LightSpeed)

Contact this candidate