Operations Manager
Resume:
Kimberly L. Byers
Fredericksburg, VA 22406 253-***-**** Mobile
Email: ***@*********.***
PROFESSIONAL EXPERIENCE SUMMARY
I am a strategic and performance-driven Operations Manager with 20+ years of experience optimizing operational workflows, managing end-to-end acquisition processes, and leading high-impact teams to achieve organizational excellence. Worked diligently at streamlining processes, enhancing productivity, and aligning operations with long-term strategic objectives. Proven expertise in IT network operations management, resource allocation, and leveraging data-driven insights to drive continuous improvement. As a visionary leader with a track record of implementing innovative solutions, building stakeholder trust, and driving operational success through strategic planning and efficiency.
Facility Manager/Ops Specialist
Program Executive Office Enterprise Jun 2019 - Present
Fort Belvoir, VA Hours per week: 40+
(This is a federal position) Series 0301 Pay Plan: GS/NH Grade 13/III
Responsibilities included: As Facility Project Manager acquired additional space for personnel in Crystal City (Polk/Taylor), Fort Belvoir, and several outlying PEO EIS program offices/buildings while developing detailed plans and managing assigned tasks for smooth working. Achieved major improvements and managed numerous renovations, including requests for floor plans, and electrical and network work with negotiated timelines. Successfully, led a team to dispose of over 4 tons of metal and wood material and saved $150K in rent by eliminating the need for additional storage to participate in continuous process improvements. Spearheaded efforts to reconfigure current square footage to accommodate more personnel by using stand-up desks and chairs to maximize the footprint and save over $220K for our program offices. As Facility Manager chaired Space Optimization with the PEO to maximize the square footage without compromising the health and safety of our personnel during COVID for over 11 facilities.
Key Accomplishments:
Directed the redesign and configuration of personnel space and offices, while ensuring regulations were followed to submit for review and approval. This resulted in savings of thousands of dollars for the government over 2 years. Improved collaboration efforts with stakeholders, while providing clear oversight and management to real estate and facilities, Washington Headquarters Services, Fort Belvoir Department of Public Works, and Fort Belvoir.
Management/Program Analyst
PEO Enterprise Information Systems Sep 2016 - Jun 2019
2521 S. Clark St Hours per week: 45+
Arlington, VA Series 0301 Pay Plan: GS/NH Grade 14/IV
(This is a federal position)
Responsibilities included: As Designated Official for James Polk (NC2) facility, while ensuring safety, security, and emergency preparedness of 2700 personnel (planned, trained & tested). Developed achievable short and long-range program objectives for facilities. Rendered responsibilities as antiterrorism officer for NC2 building and AT Level 1 awareness training coordinator; adeptly held bi-monthly, quarterly, and semi-annual training, exercises, and drills with emergency preparedness and notifications. Developed a consolidated prioritized funding list of protection enhancements for both James Polk and Zachary Taylor with the Office of the Administrative Assistant (OAA), resulting in a plan to spend $6.5M. Completed AR 5-10 Stationing Action to relocate PM AESIP onto Fort Belvoir out of the National Capital Region (NCR); saved PMO over $1M annually in rent and utilities, and put roughly $120 month back into pockets of affected 170 personnel. Met suspense due dates and metric input dates 98% of the time (both internal/external).
Key Accomplishments:
Completed AR 5-10 Stationing Action to relocate PM AESIP onto Fort Belvoir out of the National Capital Region (NCR); saved PMO over $1M annually in rent and utilities and put roughly $120 month back into pockets of 170 affected personnel. Met suspense due dates and metric input dates 98% of the time (both internal/external).
Program Analyst
PEO Enterprise Information Systems July 2015 – Aug 2016
2521 S. Clark St Hours per week: 45+
Arlington, VA Series 0301 Pay Plan: GS/NH Grade 14/IV
(This is a federal position)
Responsibilities included: As Designated Official (DO) for Hoffman II complex in Alexandria, Virginia for 7 agencies, while ensuring the safety and welfare of 880 personnel. Collected, reviewed, and processed annual DD Form 1144 Support Agreement for rent of more than $6.5M, DD Form 1450, and DoD Space Requirements data sheet in compliance with the organization’s policies & procedures. Created project-scheduled moves for leased facilities around the NCR for 7 agencies from Alexandria to Arlington, Virginia, and after that from Alexandria to Fort Belvoir. Chaired 4 monthly meetings; generating a lot of oversight from OAA Washington Headquarters Services (WHS) and Pentagon Force Protection Agency leadership.
Key Accomplishments:
Successfully executed two real-world evacuations due to emergent issues without injury in accordance with prescribed and written measures by the DO’s office. Skillfully escalated root causes and implemented corrective measures.
Senior Management Analyst
Global Technology Solutions, LLC, Aug 2014 - Jun 2015
Richmond, VA Hours per week 40+
(This is a contract position)
Responsibilities included: As Senior Management Analyst, Contract Support, and Space Manager to the designated officials with Continuity of Operations Planning (COOP) and Disaster Recovery. Spearheaded the response to customer request for reconfiguration of offices in the HQ and all PM offices, while providing recommendations on functional and organizational changes. Supported as in-charge of emergency preparedness and notification, conducted training and coordinated exercises while assisting in database/space management with knowledge of managing space planning and design projects from initiation to completion.
Key Accomplishments:
Organized Annual Pentagon Safety/Fire Inspection of the entire Hoffman II with WHS safety professionals.
Supervisor Network Ops Center & Senior OPS Manager/Advisor
US Army Various Locations Nov 2004 - Sep 2014
(CONUS & OCONUS) Hours per week 45+
(Retired from the U.S. Army)
Responsibilities included: Network Operation Supervisor/Signal Brigade Senior Enlisted Supervisor military, civilians, and contract personnel in the operations center while producing operations orders. Handled network operations and processed service tickets: requests for changes, requests for information, critical info reports, and architect's supplemental instructions. Spearheaded a cohesive team of highly IT professionals for monitoring network ops and information technology (IT) service delivery for 23 Army network operations centers. Rendered support as Lead Operation Security Officer (OPSEC), while protecting sensitive information for the safety of Service Members. As Senior Operations Manager/Advisor, streamlined facility redesign and space relocation project of over 2500 personnel and 40,000 sq. ft. and $5M in government IT equipment. Provided in-house customer service support and maintenance for continuous operations. Created multiple 15 diagrams using Microsoft Visio and Publisher to produce senior leader briefings by showing space allocations and spending plans
.
Key Accomplishments:
Spearheaded installation, completion, and open storage inspection of SIPRNet cafe supporting 13 DoD agencies consisting of 500 users through two Pentagon facilities. Served as an instructor for database management. Awarded multiple accolades for exceptional performance and leadership throughout the years of service in the U.S. Army.
Education
Trident University International Sep 2024
School of Business
Master of Business Administration in Conflict & Negotiation Mgmt.
Chandler, AZ
Life Purpose Institute Feb 2023
Certification Program in Life Coaching
San Diego, CA
Trident Intercontinental University Sep 2024
Master of Business Administration Studies in Conflict and Resolution Negotiation
Chandler, AZ
Liberty University Oct 2022
Master of Arts in Interdisciplinary Studies in Crisis Counseling & Exe Leadership
Lynchburg, VA
American Military University Nov 2012
Master of Arts Degree in Homeland Security w/Honors
Charles Town, WV
American Military University May 2009
Bachelor of Arts Degree in Homeland Security
Charles Town, WV
Hagerstown Community College May 1998
Associate of Arts Degree in General Studies
Hagerstown, MD
Job Related Training
Defense Acquisition University Certified Information Technology Level II – Jan 2020
Defense Acquisition University Certified Program Management Level II - Jun 2017
Antiterrorism Officer Level II Certified
Operation Security Course Level II Certified
Security Clearance
Top Secret w/SCI Background
Validated: September 12, 2021
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