Data Entry Customer Service

Kimberly G. Swenson

*** ****** **** ****

Villa Rica, GA 30180

Cell# 678-***-****

*****************@*****.***

Objective:

Obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve corporate goals for possible advancement. Self-motivated, strong analytical problem-solving skills, teamwork, coordination, organization, planning, time Management, reporting Skills, inventory control, documentation skills, data entry skills and dependability.

Endeavor 3D, Lithia Springs, GA 2024-present – Customer Success Specialist

Daily communication with Clients and Sales Representatives about orders, issues and purchase orders.

Entering all orders that come from the Sales Rep into Co-AM

Updating all notes and dates on the Asana board

Printing labels and packing slips for the warehouse to fulfill orders daily.

Communicate with Sales or the client about issues with orders, parts or shipping dates.

Updating inventory into NetSuite for month end totals.

Answering phones, emails and information to internal co-workers about orders or parts.

Rinsing parts and getting them ready for dye.

FSI, Lithia Springs, GA – 2021-2024 – Sales Support/Customer Service.

Daily communication with Clients about orders, inventory, tracking and account management.

Fix orders with issues in Web Services to push through the system.

Print packing slips twice daily and take them to the warehouse, also check on orders in Deposco for shipping status.

Communicate with Clients and Warehouse on orders with issues on inventory or shipping

DHL shipping labels/Freight Source/UPS claims/USPS claims and Worldwide Express.

Follow through with all orders to make sure they ship within a 24-hour period if not create an error report of issue.

Crown Packaging Corp, Alpharetta, GA – 2019-2021 – Sales Support/Customer Service.

Daily communication with Sales Reps, office workers and customers.

Set up New Customers in JDE.

Set up new items, pricing quotes, issue credits and place orders for customers in JDE.

Communicate with Sale Rep and customer on any issues with Orders or backorders on items with ETA on the item coming in.

SAP – checking stock, backorders, placing orders, pricing and account information on customers.

Lagasse/Essendant, Atlanta, GA-2015-2019 – Customer Service Data Entry

Daily phone and E-mail communication with clients, co-workers, and account executives.

Utilized Siebel software for data entry of customer service information. Utilized multiple call center support applications to efficiently assist customers and agents.

Promptly and methodically responded to customer inquiries to identify and resolve issues. Exercised strong interpersonal communication skills with customers and fellow staff.

Accepted new assignments with an open, cooperative, positive, and team-oriented attitude.

Typed memos, correspondence, reports, and other documentation.

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