Customer Service North Carolina

Christibel Samons

*** *** **** **** ************

North Carolina 28303

Tele:475-***-****)

Email:***************@*****.***

Career Profile:

A highly motivated individual who wants to be a member of a dynamic team that will bring about positive change, personal growth and more success to the organization.

Areas of Expertise:

Customer Service/Retail/Receptionist.

■Communication skills

■Ability to deal with both internal and external customers efficiently and effectively

■Proficient in Microsoft Office Suite and various computer based applications

■Able to work well individually or on a team

■Excellent display of oral, written and interpersonal skills

■Keen eyes for details

■Taking initiative

Professional Experiences:

Ibex Global Jamaica Ltd. (October 2017 – Present)

Team Leader

■Administration duties

■Coaching and Performance reviews for agents

■Monitor work to identify issues and track progress

■Take supervisory escalation calls, chats and or emails for Amazon

■Log queries/complaints/resolution for all contacts

■Ensure all queries are addressed and resolved in a timely manner

■Participate in forums related to the industry; conferences and training sessions as authorized by the Manager

Jamaica Theological Seminary. (April 2015 – March 2016)

Receptionist

■Provide friendly and professional attitude

■Adhere to Guess needs and expectations

■Welcome Visitors

■Answer and direct calls

■Administrative duties

Burger King Restaurants Associations Limited. (June 2012 – September 2014)

Cashier

■Greet Customers

■Provide friendly and courteous customer service

■Handle purchases

■Food Preparation

Care Giver at (There 4 You Home Care)

•Provided compassionate, personalized care to clients in their homes, assisting with daily activities such as bathing, grooming, meal preparation, and medication reminders.

•Maintained a clean, safe living environment and monitored client well-being

Career Highlights:

■Award for Lion Pride (2021)

Ibex Global Jamaica Ltd.

Education & Qualifications:

■St. Andrew Technical Evening Institution (2011-2012)

Pembroke Hall High School (2005-2010)

■4 C.X.C Passes

Principles of Business

Office Administration

English Language

Social Studies

Interests/Hobbies:

■Cooking

■Traveling

■Socializing

■Reading

■Researching

References:

Javoni Williams-413-***-****

Carla Campbell- 203-***-****

Christibel Samons

***************@*****.***

Telephone-475-***-****)

To Whom It May Concern.

Dear Hiring Manager,

I am a compassionate and results-driven professional with experience in both home caregiving and customer service management. Through my role at There 4 You Home Care, I have provided dedicated and personalized care to clients, ensuring their comfort and safety. Additionally, as a Customer Service Manager at Ibex Global Jamaica, I developed leadership, problem-solving, and communication skills by managing a team and overseeing daily operations.

My caregiving experience has strengthened my empathy and patience, while my managerial background has equipped me with the ability to stay organized, resolve conflicts, and lead with professionalism. I am confident that this unique combination enables me to provide exceptional care and support in any role.

I am seeking a position where I can apply my caregiving skills and leadership experience to make a positive impact. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.

Yours sincerely,

Christibel Samons

Contact this candidate