Customer Service agent

Jaquelin Dominguez

Waukegan, IL ***** • 224-***-**** • ***********@*****.***

Profile Summary

Seeking a stable position with opportunities to grow and develop within the company. With years of experience working in customer service and administrative. I have gained the necessary skills to complete all duties and tasks presented. I am ambitious and committed to continue enhancing my career path.

SKILLS & ABILITIES

• Experienced in office machines

• Flexible and reliable

• Bilingual (English & Spanish)

• Proficient in Microsoft word, excel, outlook

• Billing and accounting

• Problem solving

Experience

Dining Room Attendant, 08/2025 to Current

Park Hurst Dining

• Restock beverages and other items as needed, which may include refilling of milk dispensers.

• Keep beverage area and dining room clean during service periods.

• Assist our guests, as needed, in a friendly and professional manner.

• Follow cleaning schedule as provided by management. Maintain an open line of communication with management, informing them of products and supplies needed.

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Production Associate, 12/2024 to 05/2025

Rand Stand Temp Agency

Ensured efficient workflow by operating and maintaining production machinery to reduce downtime.

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• Collaborated with colleagues to meet daily production targets while maintaining high quality.

• Performed regular inspections of products, identifying defects and applying

• Adapted to changing production needs through cross-training in different operational areas.

• Followed safety protocols to use equipment properly, minimizing risk of injury.

• Organized workstations and prepared materials for assembly, enhancing productivity levels.

• Monitored incoming materials for accuracy and quality based on documentation. Customer Relations Representative, 07/2019 to 05/2024 Keeco LLC

• Tracked warranty delivery ETAs to enhance customer satisfaction.

• Performed 30 to 60 inbound and outbound calls each day to facilitate communication.

• Supported live chat interactions and handled email inquiries effectively.

• Addressed customer complaints while providing prompt assistance with questions.

• Compiled daily reports regarding warranty replacement processes.

• Participated in testing protocols to determine customer replacement eligibility. Mail Correspondent, 10/2018 to 07/2019

First Insurance Funding

• Collaborated with agents, brokers, and companies to enhance operational efficiency.

• Sorted and delivered daily mail to appropriate personnel promptly.

• Analyzed accounts daily, implementing necessary modifications based on findings.

• Reported suspicious fraudulent account activities for further investigation.

• Contacted customers to clarify updates and ensure accurate information exchange. Packing Operator, 01/2018 to 08/2018

Abbvie

• Packaged clinical drugs and medical supplies

• Quality inspected products and labels

• Start up and shut down machines

• Micromanaged and reported any machine malfunctions EDUCATION

High School Diploma: 06/2012

Waukegan High School - Waukegan, IL

References

REFERENCES UPON REQUEST

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