Nyu Langone Medical Center

SHAVALLIE JAGNANDAN

PHONE 718-***-**** E-MAIL ****************@*****.***

**** ****** ***. *****, ** 10462

PROFESSIONAL EXPERIENCE:

NYU Langone Health,NY August 2018- January 2025

Medical Secretary: Orthopedic Center

●Performs administrative and clerical tasks to support daily practice operations. Responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules.

●Reviews appointment confirmation responses and manages waitlists, Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,

Obtains authorizations for services as needed,

● Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner,Handles faxes and mail, Prepares standard letters and forms as needed,

●• Performs other duties as neededAdministrative Physician and Practice Support

NYU Langone Health, New York, NY August 2017- August 2018

Secretary II: Orthopedic Center

● Schedules, check-in, and check-out appointments for visits, procedures and follow up visits. Gather all patient demographic related data and materials from patients.

●Obtains insurance information, and helps patients with regards to insurance coverage.

●Provide reception assistance. Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area

● Collaborates and communicates with the health care team. Serves as liaison to physical therapist, management team, physician offices, billing team and medical records department.

●Assist with training and developing new staff on patient flow at Check In, Check out, and Scheduling

New York Presbyterian, New York, NY July 2013 – July 2016

Administrative Services Patient Registrar: Hematology/Oncology

●Oversee and coordinate daily flow of patient arrivals, blood draws and registration

●Coordinate patients’ registration during check in for both hospital and doctor visits

●Contribute to organizational Patient Centered Care goals by creating a patient friendly environment and producing positive care experiences.

●Provide exceptional customer service and interact effectively with physician, and patients.

●Optimize revenue and maintain low volume of unbilled accounts as well as ensuring timely billing by performing proper insurance verification and data entry updates

●Update databases with demographic and financial information on new and existing patients

EDUCATION:

Lehman College, Bronx, NY August 2008 – September 2013

Bachelor Studies, Anthropology, Biology, Chemistry

Minor: History

SKILLS: Proficient in Epic; Eagle Gold; Soarian; AllScripts; VIVA; HDX; Avility; Meditech; Davincian; PROMIS; Microsoft Office Word, Excel, PowerPoint, OutLook

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