Data Entry Customer Service
Resume:
Rechelle Winfield
Prairieville, LA *****
**********@*****.***
Professional Summary
• Knowledge and experience with Microsoft Office
• Ten Key, and Data Entry
• Problem solving and communication skills, with focus on customer service
• Time management and attention to detail
• Ability to learn new tasks and procedures
• Secondary training and experience in a hospital and clinic setting
• Over 15 years experience of Accounts Receivable and payment posting
• Medical terminology
Work Experience
Call Center Representative (SBLI)
The Jacobson Group-Chicago, IL
July 2022 to April 2025
• Answer inbound calls
• Give quotes or recommendations for products and services
• Initiate death claims, process loans, billing restrictions, apply dividends, and stop payments
• Address all questions or complaints, and provide accurate and efficient response
• Engage in active listening with callers, confirming or clarifying info and diffusing clients as needed To Clinical Admin Coordinator
People's Health-Baton Rouge, LA
April 2018 to October 2021
• Verified and update member demographics and PCP info
• Provided product and service information to members
• Scheduled and adjusted CWA appointments as needed
• Scanned all necessary documents to the member's electronic medical records
• Answered calls by utilizing the company's call management system and other software
• Greeted members, accepted deliveries, packages and certified mail
• Assisted supervisor and office manager with special projects
• Follow up customer calls when necessary
To Office Assistant /Receptonist
Lofton (Temp agency)-Baton Rouge, LA
February 2017 to March 2018
Various Assignments*
• Answered questions and suggested information about other products and services
• Opened new customer accounts by recording information and updating as needed
• Answered phone lines and transferred to the appropriate staff member; faxed, scanned and copied documents
• Maintained office filing and storage system
• Worked with operations and office manager as needed Test Administrator
Prometric-Baton Rouge, LA
March 2017 to January 2018
• Checked in examines, verified identification and explained the exam process
• Monitored examinees while testing
• Protected security of all software
• Maintained a working knowledge of policies, practices and procedures
• Identified and reported problems occurring at the site, and worked with clients who had a need of accommodations
To Admin. Assistant/ Operations Cashier
Bank of America-Baton Rouge, LA
May 2015 to May 2016
• Managed daily operations that included, answering phones, greeting clients, and scheduling conferences
• Provided support on diverse projects for other employees as needed
• Handled customer inquiries, issued parking and visitor passes and processed received deliveries
• Set up lunch meetings for advisors and prepared outgoing mail for pick-up by courier
• Issued checks, processed deposits and payments
• Reconciled accounts as needed to enable correct application of payments and processed refunds when indicated
• Requested further information for documents that were deemed incomplete
• Ensured office equipment was properly maintained and serviced
• Entered stock orders
Collections Specialist
Baton Rouge Cargo-Baton Rouge, LA
February 2011 to August 2013
• Contacted customers having past due balance over 30-180 days old
• Initiated billing, corrected invoices as needed and set up new accounts
• Researched disputed charges and customer complaints
• Generated monthly financial statements and reports detailing unpaid invoices and other AR activity
• Communicated with carriers as needed to facilitate proper resolution of bill discrepancies
• Provided support as needed for supervisor/ general manger and other departments Education
Diploma
Glen Oaks High School - Baton Rouge, LA
1988
Skills
• Order entry
• Office management
• EMR systems
• Cash register
• Microsoft Office
• Filing
• Medical records
• Sales
• Communication skills
• Research
• Databases
• Hospital experience
• Data entry
• Software testing
• Customer service
• Medical terminology
• Accounts receivable
• Time management
• 10 key typing
• Account reconciliation
Contact this candidate