Quality Control Customer Service
Resume:
Jose Gonzalez
Area Manager L* (Amazon)
Middleburg, FL 32068
**********@*****.***
Professional Summary
Versatile Area Manager with 6+ years of experience in logistics and operations management, leading teams of over 190 employees at Amazon. Proven track record of enhancing productivity and achieving a 15% sales increase through effective training and process improvements. Skilled in developing employee engagement strategies and maintaining high customer satisfaction standards. Strong background in compliance and quality control, with a focus on operational efficiency and team development. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Area Manager L5
Amazon-Jacksonville, FL
August 2017 to Present
• Led a team of over 190 employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved 15% increase in sales through effective staff training and motivation
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Implemented new technology systems to enhance operational efficiency
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Managed multiple projects simultaneously within established timelines
• Identified areas for process improvement through data analysis
• Implemented employee recognition programs that increased morale by 20%
• Developed and implemented employee training programs that improved overall team performance by 10%
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Increased team productivity by implementing new workflow processes and tools
• Developed and executed strategies to improve employee engagement and retention
• Analyzed financial data to identify areas for cost reduction or revenue growth
• Mentored and coached employees to develop their skills and advance within the organization
• Efficiently loaded and unloaded shipments onto trucks, ensuring accurate placement and secure packaging
• Operated forklifts and other material handling equipment to move products within the warehouse
• Verified shipment details against shipping documents to ensure accuracy and completeness
• Collaborated with team members to prioritize shipments based on delivery schedules and customer requirements
• Maintained inventory records by accurately documenting incoming and outgoing shipments
• Inspected packages for damage or defects, reporting any issues to supervisors or quality control personnel
• Adhered to safety protocols and procedures while handling hazardous materials or fragile items
• Utilized computer systems to track shipment status, update inventory levels, and generate shipping labels
• Assisted in the organization of warehouse space for efficient storage of goods
• Followed proper loading techniques to maximize truck capacity while maintaining product integrity during transit
• Coordinated and managed all aspects of shipping operations, including scheduling, tracking, and documentation
• Ensured timely delivery of shipments by collaborating with carriers and freight forwarders
• Maintained accurate records of incoming and outgoing shipments, ensuring compliance with regulatory requirements
• Managed the resolution of shipping issues such as damaged goods or delays, minimizing customer dissatisfaction
• Collaborated with warehouse personnel to ensure efficient loading and unloading of shipments
• Developed strong relationships with suppliers and vendors to ensure reliable shipping services
• Created detailed reports on shipping activities, providing insights for process improvement initiatives
• Tracked shipment progress using various software systems, providing real-time updates to stakeholders
• Investigated carrier performance metrics regularly to identify areas for improvement
• Collaborated cross-functionally with sales team to coordinate special requests or expedited deliveries Game Advisor
Gamestop-Jacksonville, FL
November 2009 to November 2019
Broke down boxes and disposed of trash.
Accepted and processed customer returns.
Monitored security areas during busy periods.
Improved customer service by projecting friendly and knowledgeable attitude. Rotated stock according to dates and protocols.
Received and counted money.
Processed cash, credit, debit and check payments.
Greeted customers promptly.
Directed customers to correct store locations.
Trained and mentored new employees.
Department Manager
The Home Depot-Jacksonville, FL
May 2000 to January 2017
Completed store opening and closing procedures.
Received and counted money.
Processed cash, credit, debit and check payments.
Greeted customers promptly.
Directed customers to correct store locations.
Trained and mentored new employees.
Opened inventory boxes and restocked shelves.
Rotated stock according to dates and protocols.
Counted out cash drawers and balanced totals.
Accepted and processed customer returns.
Monitored security areas during busy periods.
Improved customer service by projecting friendly and knowledgeable attitude. Broke down boxes and disposed of trash.
Motor T Operator
United States Marine Corps-Havelock, NC
August 1996 to August 2000
Inspected the truck for defects and safe operating condition before, during and after trips. Inspected cargo for count accuracy.
Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order Employed land navigation techniques
Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition Prepared vehicles for movement/shipment by air, rail, or vessel Area Manager
AMZL Logistics
Education
High School Diploma
Southwest Senior High-Miami, FL
1996
Skills
• Sales contract management
• Cash handling
• Account management
• Reverse logistics
• Customer segmentation
• Order fulfillment
• Packaging
• Shipping & receiving
• Cherry picker
• EPA
• Retail math
• Procurement spend analysis
• Microsoft PowerPoint
• Outside sales
• Managerial problem-solving
• Leadership
• Demand planning
• Logistics data analysis
• Team leadership
• Microsoft Office
• Computer skills
• Email marketing
• Sales referrals
• Receiving (10+ years)
• Purchase order management
• Conflict management
• Computer literacy
• Assembly (10+ years)
• Inbound logistics
• Retail sales
• Inventory control
• Customer satisfaction tracking
• Cash register
• Product demos
• Management
• Communication skills
• Retail management - Retail management experience (6-10 years)
• Van driver (4 years)
• Parcel delivery logistics
• Sales negotiation
• Quality systems
• Logistics project management
• Employee retention
• Training & development
• Supervising experience
• Store opening procedures
• Business development
• Closing sales
• Customer service management
• Relationship management
• Growing area management
• Profit & loss
• Remodeling
• Event marketing
• Warehouse storage management
• Senior leadership (5 years)
• POS systems
• Supply chain mapping
• Organizational skills
• Inventory management
• Cross-docking management
• Delivery Station (5 years)
• Phone etiquette
• Performance management
• Shipping (10+ years)
• Recruiting
• Staff scheduling
• Microsoft Excel
• Microsoft Word
• Intermodal transportation
• Outbound logistics
• Loyalty programs
• POS
• Procurement contract negotiation
• Teamwork
• Managerial Decision Making
• Team motivation (leadership skill)
• Retail emergency response
• Materials handling
• Lead generation
• Door-to-door
• Procurement cost analysis
• Warehouse experience
• Stocking
• Data entry
• Cold calling
• Production planning
• Quality inspection
• Basic math
• Supply chain planning
• Customer lifetime value tracking
• Sales presentations
• Barcode scanning for logistics
• Customer service
• Sales
Languages
• English
• Spanish - Expert
Certifications and Licenses
Driver's License
Additional Information
SKILLS
Sales proficiency Hard-working mindset
Customer service focus Energetic nature
Merchandising expertise Multi-tasking strength
Marketing understanding Team player
Payment processing Time management
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