Customer Service Support

LLOYD M. BROWN III

Carmichael, CA ***** 916-***-**** **************@*****.***

Objective

Dedicated and versatile professional with over 30 years of leadership, safety, and customer service experience. Seeking a long-term role that utilizes my skills in operations, safety management, and customer relations within a stable organization.

Summary of Qualifications

• 30+ years of hands-on leadership and business management experience. • Proven success in safety compliance, customer service, and operations coordination. • Skilled in dispatch, logistics, and field management with strong communication and problem-solving abilities. • CPR and First Aid Certified; experienced with vulnerable and special-needs populations. Professional Experience

Customer Service Lead (CSL) – PG&E; / InField Strategies 2023 – Present

• Lead customer support operations during wildfire and power shutoff events. • Supervise on-site staff and coordinate logistics to maintain community resource centers. • Provide real-time updates, safety briefings, and customer assistance under emergency conditions. Driver / Care Provider – HopSkipDrive

2024 – Present

• Provide safe and reliable transportation for foster and underprivileged children. • Ensure compliance with all safety protocols and maintain clear communication with parents and agencies. Paratransit Driver – UZURV

2023 – Present

• Transport disabled and elderly clients to essential medical and dialysis appointments. • Deliver compassionate, timely, and professional assistance ensuring client comfort and dignity. On-Call Home Health Aide – Firstlite Caregiving

2024 – Present

• Assist clients with daily living activities, maintaining safety, comfort, and dignity. • Support individuals with mobility challenges and special care needs.

Independent Contractor / Driver – Lyft

2016 – Present

• Completed over 5,300 rides with elite driver status and 4.98 customer rating. • Recognized for professionalism, safety, and outstanding customer service. Owner / Technician – Tek-Connekt Electronics Repair 2020 – 2021

• Provided repair services for cell phones, tablets, and laptops. • Managed inventory, customer service, and daily business operations. • Closed due to pandemic-related economic impact. Owner / CEO – LB Construction Corporation

1989 – 2020

• Managed full-scale construction operations including residential and commercial projects. • Oversaw safety compliance (OSHA), payroll, HR, marketing, and collections (recovered $5M annually). • Led field crews, conducted safety and tailgate meetings, and ensured on-time project delivery. Skills & Certifications

Leadership • Customer Service • Safety Compliance • Operations Management • Dispatch & Logistics • Payroll & HR • Collections • CPR & First Aid Certified • Microsoft Office • Problem Solving • Team Building

Contact this candidate