Human Resources Community Manager

SYLVIA M. DONNELLY https://www.linkedin.com/in/sylvia-donnelly-72b06289

***************@*****.*** 917-***-****

FL-Licensed - Community Manager Trainer Human Resources Bilingual Spanish PROFESSIONAL EXPERIENCE

Community Manager

(Confidential) January 2023 - present

Manage a 412 HOA DelWebb Community. Liaison to Board of Directors. Provide advice to the Board of Directors on financial decisions required to maintain the desired community appearance and operation. Attend board meetings, elections and community events as required. Monitor corporate and client delinquency rates as well as review monthly financial reports with Treasurer. Maintain community databases and ensuring residents' information is up to date. Work closely with maintenance to assure community performance is up to par. Work with all Committees in operation of facility. Approve all Contracts and Capital Improvement projects from Bid Process to approved contract and work completion. Project Manager for yearly captial improvement projects: Access System, Construction, Building Renovations. Process payment of all invoices, and prepare yearly budget input for Finance Committee. Hire contractors, supervise office & maintenance staff. Referral Agent

Metro Referrals / Long and Foster July 2007-present Referral Realtor Agent connecting Clients with appropriate Realtor relationship for sale/purchase of residential property.

Fraud Associate

Sitel November 2020-2023

Analyze and provide information to consumer addressing all types of scams/fraud. Submit reporting to appropriate governmental agencies for further determination and assistance. Submit reports to specialists for follow-up assistance. Participate in calibration meetings to provide feedback and resolution on handling complex and problematic calls. Meet all call center guidelines, metrics. Assist bilingual Spanish consumer calls. Human Resources Associate

The Results Co. July 2019-February 2020

Manage call center recruitment and selection process, new hire orientation, on boarding process and documentation. Verify and submit background check for all applicants via ADP, verify work credentials, and prepare all HR/ADP data payroll documentation, submit all health benefit enrollments. Manage employee database. Manage separations, leave of absence, FMLA reports. Identify challenges and develop and execute plans and resolutions. Document and follow-up all incident reports: safety, harassment, violence. Update all applicable HR documentation.

Enrollment Associate

Montgomery County Community College May 2018-March 2019 Point of contact for current and prospective students inquiries, coordinate tours and enrollment process. Answer calls, chats, and email inquiry for all spanish speaking registrants. Direct and provide guidance to students regarding course availability, procedures, data process and financial aid processes. Assist students with all admissions requirements and registration. Schedule student advising appointments. Enroll students in payment plans, and admission to late course registration according to wait listed applicants. Human Resources Coordinator

Azura Vascular Care June – September 2017

Verify all medical employee credentials. Submit requests to update all medical staff licenses in compliance with State Regulations. Assist Sr. Recruiter in all recruitment process: data entry, background checks, interviews, scheduling and correspondence. Update all HR documents to meet legal Department of Health requirements. Translate documents when necessary to Spanish.

Sylvia Donnelly 917-***-****

Training and Development Manager/Consultant

City of Philadelphia – DHS January – June 2016

Conduct departmental surveys and design/implement training curriculums according to needs assessments. Facilitate classroom training for all supervisory and management staff. Provide initial train the trainer courses to roll out newly created programs agencywide. Create new HR onboarding program. Update existing Supervisory Manual to meet the organization's policy, procedures and mission statement. Train all staff on required programs within each division to meet EEO, Safety, and Administrative Policies and Procedures. Conduct all necessary analysis and surveys to identify training needs per departmental needs. Management Trainer

New York City Housing Authority July 2000-April 2004 Perform needs analysis for development of new and existing training programs. Evaluate and update Employee Relation, Performance Management programs. Conduct Train the Trainer sessions to increase and improve teaching skills, and expertise in trainer delivery. Mentor trainers providing best practices approach and followup. Develop new programs, training manuals, guides and research up to date course material to improve and meet program curriculum. Create agency-wide quarterly Training Handbook and Newsletter with course offerings, elective and required courses, schedules, location, trainer bios, targeted audience and course offerings open to community residents. Increased training visibility, registration and retention. Spearheaded the agency-wide Employee Recognition Committee. Maintained tracking of employee attendance, supervisory feedback, and trainer performance evaluations. Conducted all Supervisory, Mgmt and Leadership, Executive Platform, Train the Trainer, Orientation, and Customer Service training programs. OTHER WORK EXPERIENCE

HOA Condominium Board Member

Vice President & Secretary April 2020-April 2022

Consultant / Property Manager June 2004-March 2020 Donnelly Personal Investments (PA, HI)

Rythmic Society – Executive Board President, Southeastern, PA January 2018-July 2020 Nat’l Assn of Professional Woman - Board Secretary, King of Prussia, PA February 2014-November 2017 Trainer – Healthcare Nursing facility, New York, NY Executive Administrator/CEO Assistant – Healthcare Nursing facility, Hackensack, NJ EDUCATION – SKILLS

Licensed FL-Community Association Manager

Real Estate Realtor License – Temple University, Philadelphia, PA - 2007 Immaculata University, Malvern, PA - MS - Management and Leadership (Expected 2026) CPR Certified, 2025

Herbert H Lehman College, Bronx, NY -BA – Business Administration/Corporate Training TRAINING:

Center Aggression Management, Winter Garden, FL - Aggression Prevention Trainer/Ambassador Jack Welch Mgmt Institute, Herndon, VA - Certificate Leadership Track and Document compliance with tasks: Customer Service, Safety Training, Anti-Harassment and Workplace Violence Deterrent Training

Buffini & Co, Blue Bell, PA – Certified 100 Days to Greatness-Coaching, Customer Service and Sales Bob Pike Group, New York, NY – Business Presentation, Train the Trainer, Creating Training Technique American Heart Association, Philadelphia, PA - Basic Life Support – CPR Provider Proficiency in Microsoft Office Suite (All), Excel, PowerPoint, Outlook, Sales Force CRM, HR Data, ADP, PeopleSoft, Kronos Payroll System, KANA-Ciboodle Knowledge. Open to learning other technologies and applications. Quick learner.

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